Customer Service Executive

1 month ago

Brighton and Hove, United Kingdom Black Sheep Utilities Full time
*(PLEASE NOTE - THIS IS A FULL-TIME OFFICE BASED POSITION MONDAY – FRIDAY)*

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Is providing outstanding customer service important to you?
Are you confident both on the phone and on email, meticulous with detail, proactive and tenacious?
Do you have experience working as a Customer Service Advisor, Account Manager or as a Call Centre Agent?
If so, then read on, as we have the job for you
*BENEFITS PACKAGE*
* Competitive Basic Salary, plus un-capped commission
* Annual leave of 20 days per annum, increasing with length of service up to 25 days per annum.
* Birthday leave, celebrate on us (after 1 - year service).
* Attendance Booster – earn extra leave through exceptional attendance.
* Comprehensive Employee Assistance Program.
* Life assurance and single person health cover (after qualifying period).
* Various social events throughout the year.
* A selection of food and hot and cold drinks provided free of charge.
* Regular incentives and prizes.
You’ll flourish in this role if you genuinely care about the customers you are speaking with and are enthusiastic in your desire to help them. We’ll train you on our bespoke database, as well as all the ways we like to connect with our customers, to deliver an outstanding experience every time.
Previous Customer Service experience is essential for this role and although industry knowledge would be advantageous, it is not essential.
*KEY SKILLS & ATTRIBUTES*
* Excellent verbal and written communication skills, with a professional telephone manner.
* Exceptional interpersonal skills, with the ability to build effective relationships with a wide range of people.
* Excellent spelling and grammar.
* Quality/Compliance: Meticulous with attention to detail, quick to learn new things and able to multitask.
* Evaluating contracts and billing
* Customer Focused: demonstrates a customer focused mentality, resilience and driven by a high customer satisfaction.
* Initiative: Excellent time management skills by prioritising own work loads, taking ownership of tasks, and following through.
* Target Driven: Works well under pressure. Understands the concept of goal compliance and KPI targets.
* Must demonstrate a positive and adaptable attitude.
* Enjoy problem solving and able to see through complicated situations with a result that balances both customer and business needs.
* Computer ‘savvy’ with a working knowledge of Microsoft Word, Excel, and Outlook.
*MAIN DUTIES AND RESPONSIBILITES*
* Inbound and outbound calls with customers to discuss queries and complaints with utility contracts, supply, and billing issues.
* Using the details from the record and gaining new relevant information to take ownership and follow both internal and external processes to promptly resolve queries.
* Liaising with various suppliers to resolve queries.
* Ensuring customer records are detailed and up to date.
* Welcome calls to new and renewed clients to ensure they have received all relevant information taking the opportunity to upsell and identify other potential business. _(For this part, you can earn un-capped commission)_
* Proactively book in additional meters.
* Pre-book renewal calls.
* Collating data files for requests and complaints.
* General administration and ad hoc duties as and when required.
* To uphold the Black Sheep Utilities values in all aspects of your work and day to day interactions.
*ABOUT THE FLOCK*
Black Sheep Utilities are a business to business ‘B2B’ energy procurement service. Every one of our customers receives support from our outstanding Customer Service Advisors who will handle any queries regarding their portfolio of products through the customer lifecycle right up until their renewal.
We are expanding and are looking for another member of the flock to support this important part of the customer journey.
The successful candidate will be responsible for handling all post submission customer queries and processes up to the point of renewal. Ownership will be taken of queries that will vary in nature from inception all the way through to resolution. Meticulous with detail, tenacious and proactive they will ensure that all records are accurate, and ensure the customer is fully informed and supported to an outstanding level throughout their journey.
The ideal candidate will be well suited to working in an adaptable and ever-changing environment and will enjoy working to deadlines on a day-to-day basis. The daily role for the advisor will be varied due to various energy supplier processes and varying urgency of customer requirements, therefore you must be able to multi-task, prioritise, and ensure high levels of quality are maintained.
You must also be able to commit to the flock family... we are pretty full on We like to be social, participate in games, incentives, and other events.
With healthy growth ambitions for the future, it really is a great time to join us on our journey. In return you will receive generous basic pay, opportunities to earn commission and career progression opportunities.
Ok, that’s enough bleating on, (oh, ‘ewe’ MUST like sheep puns) If you are ready to become 'outstanding in your field' then apply to join the flock now
Job Types: Full-time, Permanent
Pay: £23,000.00 per year
Additional pay:
* Commission pay
Benefits:
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* Private medical insurance
* Referral programme
* Store discount
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Brighton: reliably commute or plan to relocate before starting work (required)
Application question(s):
* What is your soonest available start date?
Experience:
* Office Based Customer Service: 2 years (required)
Work Location: In person
Reference ID: CUS SER AUG 2024

  • Customer Service Executive

    3 months ago

    Brighton and Hove, United Kingdom First Recruitment Services Full time

    **Position**:Customer Service Executive - **Salary**: £21,225 - **Location**: Brighton Hybrid working with minimum 2 days a week in the office - **Hours**: Monday to Friday 9am - 5.30pm We are looking for a Customer Service Executive for this permanent and full time job where you will work with a professional and well-established company in their central...

  • Customer Service Executive

    1 month ago

    Brighton and Hove, United Kingdom Black Sheep Utilities Full time

    *(PLEASE NOTE - THIS IS A FULL-TIME OFFICE BASED POSITION MONDAY – FRIDAY)*Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Is providing outstanding customer service important to you?Are you confident both on the phone and on email, meticulous with detail, proactive and tenacious?Do...

  • Customer Service Executive

    1 month ago

    Brighton and Hove, United Kingdom Black Sheep Utilities Full time

    *(PLEASE NOTE - THIS IS A FULL-TIME OFFICE BASED POSITION MONDAY – FRIDAY)*In order to make an application, simply read through the following job description and make sure to attach relevant documents.Is providing outstanding customer service important to you?Are you confident both on the phone and on email, meticulous with detail, proactive and...

  • Customer Communications Executive

    1 month ago

    Brighton and Hove, United Kingdom Legal & General Full time

    Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our...

  • Shipping and Customs Compliance Executive

    2 days ago

    Brighton and Hove, United Kingdom World Aero Full time

    Shipping and Customs Compliance Executive Contract Type: Permanent – Full time on site Core working hours: 09.00 -17.30 Monday to Friday Location: Just outside Haywards Heath, United Kingdom Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Who We Are:At World Aero,...

  • Operations Executive

    2 weeks ago

    Brighton and Hove, United Kingdom Get Staffed Online Recruitment Limited Full time

    Are you looking for a role in banking Are you interested in the latest business and green technologies Are you a good communicator with strong administrative skills and a keen eye for detail If so, our client would be delighted to hear from you! They have a fantastic opportunity for the right person to get into the world of business banking, right on your...

  • Customer Service Representative

    1 month ago

    Brighton and Hove, United Kingdom 8Bit Studios Full time

    Job Title: Customer Service RepresentativeLocation: BrightonCompany: 8Bits About Us:8Bits is an innovative entertainment management company based in Brighton, dedicated to delivering outstanding experiences and exceptional customer service. We are looking for a friendly and proactive Customer Service Representative to join our team and help us provide...

  • Customer Service Executive

    2 months ago

    Brighton, United Kingdom Brighton & Hove Albion Football Club Full time

    Customer Service Executive Vacancy ID : 011124Salary : £24,000 per annum (rising to £25,000 upon successful completion of probation), plus bonus opportunity of £2,000 per annum. Employment : Hour Basis : Location : The American Express Community StadiumClosing Date : 07-Aug-2024 Job Title: Customer Service Executive Salary : £24,000 per annum (rising...

  • Customer Service Apprentice

    3 months ago

    Brighton and Hove, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Location: Brighton Hearcare** **Working hours: Full time 40 hours - will include 1 weekend day** **Salary: £9.50 per hour / £19,760 per year** **Benefits**: **- Extra day off on your birthday** **- Discounted hearing and eyecare benefits** **- Enhanced sick pay** **- Enhanced pay for family leave (Maternity/...

  • Customer Service Apprentice

    3 months ago

    Brighton and Hove, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Store: Specsavers Brighton London Road** **Hours: Full time 40 hours - Will include 1 weekend day** **Salary - £20,000** **Benefits: Extra day off on your birthday, Discounted hearing and eyecare benefits, Enhanced sick pay, Enhanced pay for family leave (Maternity/ Paternity etc), WeCare employee support...

  • Customer Service Supervisor

    3 weeks ago

    Brighton and Hove, United Kingdom Abm Full time

    JOB TITLE: Customer Service SupervisorLOCATION: Churchill Square Shopping Centre, Brighton BN1 2RGCONTRACT: Part-Time PermanentPAY RATE: £ per hourROLE OVERVIEW AND PURPOSESHIFT PATTERN: 4 ON, 4 OFF (INCLUDING WEEKENDS) - 27 HOURS PER WEEKChurchill Square Shopping Centre is Brighton’s main shopping complex and is in the heart of Brighton benefitting from...

  • Customer Service Administrator

    3 months ago

    Brighton and Hove, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you a customer service enthusiast with a passion for the motor industry? Our esteemed client is seeking a talented Customer Service Advisor to join their dynamic team! What's in it for you? - Monday - Friday, and every alternate Saturday- Pyecombe- 8am - 6pm- Discounts on certain products/food- 22 days holiday + BH- Contributory...

  • Customer Service Supervisor

    3 weeks ago

    Brighton and Hove, United Kingdom ABM Full time

    JOB TITLE: Customer Service SupervisorLOCATION: Churchill Square Shopping Centre, Brighton BN1 2RGCONTRACT: Part-Time PermanentPAY RATE: £13.24 per hourROLE OVERVIEW AND PURPOSESHIFT PATTERN: 4 ON, 4 OFF (INCLUDING WEEKENDS) - 27 HOURS PER WEEKChurchill Square Shopping Centre is Brighton’s main shopping complex and is in the heart of Brighton benefitting...

  • Customer Service Supervisor

    3 weeks ago

    Brighton and Hove, United Kingdom ABM UK Full time

    JOB TITLE: Customer Service SupervisorLOCATION: Churchill Square Shopping Centre, Brighton BN1 2RGCONTRACT: Part-Time PermanentPAY RATE: £13.24 per hourROLE OVERVIEW AND PURPOSESHIFT PATTERN: 4 ON, 4 OFF (INCLUDING WEEKENDS) - 27 HOURS PER WEEKChurchill Square Shopping Centre is Brighton’s main shopping complex and is in the heart of Brighton benefitting...

  • Customer Service Officer

    5 days ago

    Brighton and Hove, United Kingdom ABM Full time

    JOB TITLE: Customer Service OfficerLOCATION: Churchill Square Shopping Centre, Brighton BN1 2RGCONTRACT: PermanentPAY RATE: £12.97 per hourSHIFT PATTERN: 4 on 4 off, 25.5 hours per weekROLE OVERVIEW AND PURPOSEOVERVIEW OF JOB DESCRIPTION Churchill Square Shopping Centre is Brighton’s main shopping complex and is in the heart of Brighton benefitting from...

  • Student Services Executive

    3 months ago

    Brighton and Hove, United Kingdom Bayswater Education Full time

    Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young...

  • Business Development Manager

    1 month ago

    Brighton and Hove, United Kingdom De Lacy Executive Full time

    Should you come from a field based setting and have a recognisable presence within the industry, you can be given the power to provide cost efficient solutions which support many farm businesses within the territory. As part of this role, you will be highlighting opportunities for farmers and streamlining their calf outlet. You will have a mixed customer...

  • Customer Service Apprentice

    3 months ago

    Brighton and Hove, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Store - Brighton** **Full time to include Weekend working 37.5 hours** **Salary - £299.60 per week - Bonus after probation** **Company Reward Program** **Free pair of glasses a year** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a...

  • Helpdesk/customer Service Advisor

    3 months ago

    Brighton and Hove, United Kingdom Bridge of Hope Full time

    Title**:Helpdesk/Customer Service Advisor** Location**:Brighton** Start Date**:ASAP** Pay Rate**:£12.81ph PAYE** Our client who are one of the leading companies are currently recruiting for a **Helpdesk/ Customer Service Advisor **to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right...

  • Customer Service Executive

    3 months ago

    Brighton, United Kingdom Motorway Full time

    **About Motorway** Motorway is the UK’s fastest-growing used car marketplace - our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly...