Student Services Executive

3 weeks ago

Brighton and Hove, United Kingdom Bayswater Education Full time

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Bayswater Education offers:

- High Quality Language Courses in 10 year-round locations across 5 countries - UK, France, South Africa, Cyprus & Canada
- Career-focused Short Courses for Generation Z in London, Paris and Online like Digital Marketing or Fashion - Bayswater College bayswater.ac

Designed for today’s young people, our network of centres offers a chance to learn valuable vocational skills, inspire life-changing experiences and teach them the value of giving back. For every week of tuition that a student studies with us, we give a week of education to underprivileged people from where our students are recruited. We look beyond our borders; we embrace new cultures and are richer for it. We give access to education from the heart of London to the rest of the world.

Due to rapid growth, we're seeking for an energetic and self-driven Student Services Executive to join our growing Team.

Key duties & responsibilities

Customer Service & Sales
- Meet with all new students on their first day as part of their induction and conduct satisfaction surveys on arrival and prior to departure.
- Make yourself available throughout the day for questions and to deal with issues. Share your knowledge with students to help them make the most of their time.
- Manage any complaints effectively according to the Bayswater guidelines and escalate where necessary.
- Communicate with other staff members within the organisation including Sales, Marketing, Admissions, Finance, and the Academic team, keeping to agreed internal service targets.
- Contribute to school/organisation social media content/usage to promote school to current and prospective students and other external parties, and boost the school’s social media presence and impact
- Ensure student feedback is collected, recorded and acted upon accordingly

Social Programme
- Create and run activities for a diverse and fun social programme for all students, taking into account the different course timings and options.
- Develop fundraising and volunteering events.
- Promote the social program and take ownership over it.
- Create materials to advertise social programme (in line with company guidelines) for internal and external usage

Accommodation
- Place students in host families, house shares, hotels, hostels, and student residences.
- Act on any issues that arise in accommodation and work with the line manager to respond quickly.
- Send out accommodation information to students and agents when booked.
- Recruit new host families
- Manage and maintain relationships and administration with current host families
- Manage and maintain relationships with residential accommodation providers
- Maintain accommodation paperwork as per internal and external standards

Administration
- Follow the operational systems, procedures, and processes to ensure that all governance, compliance, and Health & Safety standards are maintained.
- Keep the college ‘CLASS’ database maintained and up to date with correct student details ensuring accurate records of student attendance are being kept and absences are being communicated to academic management and other stakeholders in a timely manner

Welfare
- Take responsibility for the welfare, safety, and care of students at all times, extra duty of care is required for students under the age of 18.
- Ensure the students adhere to the college rules. Keep the reception area and college tidy. Report any maintenance or cleaning issues to the Centre Manager.
- Inform the Centre Director of any welfare issues, make a record, and keep the Director and other senior managers informed of any major welfare issues.
- Keep up to date on all aspects of student welfare and health & safety. Make an ongoing commitment to develop your knowledge of safeguarding regulations for children and young people.
- Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends).
- Record attendance and follow up on absences with special attention given to any under-18s not attending class.
- Share responsibility for out-of-hours student communication as and when required i.e. student emergency phone cover

Knowledge, qualifications, and experience
- An undergraduate degree and welfare qualification (desirable)
- Experience of working with individuals & groups of international students taking part in education programmes (desirable)
- Experience of safeguarding of

  • Student Services Executive

    4 weeks ago

    Brighton and Hove, United Kingdom Bayswater Education Full time

    Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young...

  • Customer Service Advisor- Student Accommodation

    3 weeks ago

    Brighton, United Kingdom Student Roost Full time

    **Job title: Customer Service...

  • Customer Service Advisor- Student Accommodation

    3 weeks ago

    Brighton, United Kingdom Student Roost Full time

    **Job title: Customer Service...

  • Customer Service Executive

    3 weeks ago

    Brighton and Hove, United Kingdom First Recruitment Services Full time

    **Position**:Customer Service Executive - **Salary**: £21,225 - **Location**: Brighton Hybrid working with minimum 2 days a week in the office - **Hours**: Monday to Friday 9am - 5.30pm We are looking for a Customer Service Executive for this permanent and full time job where you will work with a professional and well-established company in their central...

  • Customer Service Executive

    3 weeks ago

    Brighton and Hove, United Kingdom First Recruitment Services Full time

    A great company in a fantastic central Brighton location are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant and a great place to work.The customer service role involves...

  • Partner Student Recruitment Manager

    3 weeks ago

    Brighton and Hove, United Kingdom Study Group Full time

    Contract type: Full Time - 12 month fixed term contract until 31/08/2025  Location: Brighton (remote)  We are seeking a Partner Student Recruitment Manager who will be responsible for delivering New Student Enrolment (NSE) targets and managing university partnerships. Working closely with internal and external stakeholders, you will develop and...

  • Partner Student Recruitment Manager

    1 week ago

    Brighton and Hove, United Kingdom Study Group Full time

    Contract type: Full Time - 12 month fixed term contract until 31/08/2025Is this the role you are looking for If so read on for more details, and make sure to apply today.Location: Brighton (remote)We are seeking a Partner Student Recruitment Manager who will be responsible for delivering New Student Enrolment (NSE) targets and managing university...

  • Red Bull Student Marketeer

    3 weeks ago

    Brighton and Hove, United Kingdom Red Bull Full time

    **Company Description**: **Our Red Bull Student Marketeers are part of the most dynamic and empowered brand and product ambassador program in the world.** They understand Red Bull’s target group and are responsible for driving the brand image and product understanding on their campus and in their region. The goal of the Student Marketeer program is to...

  • UK Director, Global Partner Student Recruitment

    2 weeks ago

    Brighton and Hove, United Kingdom Study Group Full time

    Contract Type: Full-time, PermanentAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Location: Brighton, UKThis strategic role represents a unique opportunity to make a significant and lasting impact at the leading provider of international education and will raise the profile...

  • UK Director, Global Partner Student Recruitment

    2 weeks ago

    Brighton and Hove, United Kingdom Study Group Full time

    Contract Type: Full-time, PermanentLocation: Brighton, UKBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.This strategic role represents a unique opportunity to make a significant and lasting impact at the leading provider of international education and will raise the profile of the...

  • Red Bull Student Marketeer

    1 month ago

    Brighton and Hove, United Kingdom Red Bull Full time

    Our Red Bull Student Marketeers are part of the most dynamic and empowered brand and product ambassador program in the world. They understand Red Bull’s target group and are responsible for driving the brand image and product understanding on their campus and in their region. The goal of the Student Marketeer program is to reach new consumers, excite...

  • Red Bull Student Marketeer

    3 weeks ago

    Brighton and Hove, United Kingdom Red Bull Full time

    Our Red Bull Student Marketeers are part of the most dynamic and empowered brand and product ambassador program in the world. They understand Red Bull’s target group and are responsible for driving the brand image and product understanding on their campus and in their region. The goal of the Student Marketeer program is to reach new consumers, excite...

  • Red Bull Student Marketeer

    1 month ago

    Brighton and Hove, United Kingdom Red Bull Full time

    Our Red Bull Student Marketeers are part of the most dynamic and empowered brand and product ambassador program in the world. They understand Red Bull’s target group and are responsible for driving the brand image and product understanding on their campus and in their region. The goal of the Student Marketeer program is to reach new consumers, excite...

  • Red Bull Student Marketeer

    3 weeks ago

    Brighton and Hove, United Kingdom Red Bull Full time

    Our Red Bull Student Marketeers are part of the most dynamic and empowered brand and product ambassador program in the world. They understand Red Bull’s target group and are responsible for driving the brand image and product understanding on their campus and in their region. The goal of the Student Marketeer program is to reach new consumers, excite...

  • Sales Executive

    2 weeks ago

    Brighton and Hove, United Kingdom Study Group Full time

    ​The following information provides an overview of the skills, qualities, and qualifications needed for this role.Location: Brighton (80% remote working) ​Contract type: Full-time, permanent We are seeking a dynamic and results-oriented Direct Sales Executive to join our team. In this role you will be responsible for recruiting students to our full...

  • Customer Service Advisor

    1 week ago

    Brighton, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    2 weeks ago

    Brighton, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Head of Student Services

    2 weeks ago

    Hove, United Kingdom The Learning People Full time

    Are you passionate about helping individuals achieve their career goals? Do you thrive in a fast-paced and dynamic environment? If so, The Learning People is seeking a talented **Head of Student Services** to join our team in Hove. As a leading provider of professional online learning, we are dedicated to empowering individuals to enhance their skills and...

  • Telesales Executive

    2 months ago

    Brighton and Hove, United Kingdom First Recruitment Services Full time

    A great opportunity for an experienced telesales, business development or sales executive to join a FTSE 250 financial services company in Brighton who offer a great range of benefits. This outbound business development role has a competitive basic salary and lots of commission earning potential once you have built a pipeline of sale.Job duties: * Working...

  • Sales Account Executive

    4 weeks ago

    Brighton and Hove, United Kingdom First Recruitment Services Full time

    A SaaS business with very modern offices in Brighton are seeking an Account Executive, Business Development or other experienced Sales person to join them in their sales team. This role is responsible for demonstrating the products to potential clients and closing new business deals.Job duties of the Sales Account Executive are to: * Work to both sales...