Student Services Executive

5 months ago

Brighton and Hove, United Kingdom Bayswater Education Full time

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Bayswater Education offers:

- High Quality Language Courses in 10 year-round locations across 5 countries - UK, France, South Africa, Cyprus & Canada
- Career-focused Short Courses for Generation Z in London, Paris and Online like Digital Marketing or Fashion - Bayswater College bayswater.ac

Designed for today’s young people, our network of centres offers a chance to learn valuable vocational skills, inspire life-changing experiences and teach them the value of giving back. For every week of tuition that a student studies with us, we give a week of education to underprivileged people from where our students are recruited. We look beyond our borders; we embrace new cultures and are richer for it. We give access to education from the heart of London to the rest of the world.

Due to rapid growth, we're seeking for an energetic and self-driven Student Services Executive to join our growing Team.

Key duties & responsibilities

Customer Service & Sales
- Meet with all new students on their first day as part of their induction and conduct satisfaction surveys on arrival and prior to departure.
- Make yourself available throughout the day for questions and to deal with issues. Share your knowledge with students to help them make the most of their time.
- Manage any complaints effectively according to the Bayswater guidelines and escalate where necessary.
- Communicate with other staff members within the organisation including Sales, Marketing, Admissions, Finance, and the Academic team, keeping to agreed internal service targets.
- Contribute to school/organisation social media content/usage to promote school to current and prospective students and other external parties, and boost the school’s social media presence and impact
- Ensure student feedback is collected, recorded and acted upon accordingly

Social Programme
- Create and run activities for a diverse and fun social programme for all students, taking into account the different course timings and options.
- Develop fundraising and volunteering events.
- Promote the social program and take ownership over it.
- Create materials to advertise social programme (in line with company guidelines) for internal and external usage

Accommodation
- Place students in host families, house shares, hotels, hostels, and student residences.
- Act on any issues that arise in accommodation and work with the line manager to respond quickly.
- Send out accommodation information to students and agents when booked.
- Recruit new host families
- Manage and maintain relationships and administration with current host families
- Manage and maintain relationships with residential accommodation providers
- Maintain accommodation paperwork as per internal and external standards

Administration
- Follow the operational systems, procedures, and processes to ensure that all governance, compliance, and Health & Safety standards are maintained.
- Keep the college ‘CLASS’ database maintained and up to date with correct student details ensuring accurate records of student attendance are being kept and absences are being communicated to academic management and other stakeholders in a timely manner

Welfare
- Take responsibility for the welfare, safety, and care of students at all times, extra duty of care is required for students under the age of 18.
- Ensure the students adhere to the college rules. Keep the reception area and college tidy. Report any maintenance or cleaning issues to the Centre Manager.
- Inform the Centre Director of any welfare issues, make a record, and keep the Director and other senior managers informed of any major welfare issues.
- Keep up to date on all aspects of student welfare and health & safety. Make an ongoing commitment to develop your knowledge of safeguarding regulations for children and young people.
- Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends).
- Record attendance and follow up on absences with special attention given to any under-18s not attending class.
- Share responsibility for out-of-hours student communication as and when required i.e. student emergency phone cover

Knowledge, qualifications, and experience
- An undergraduate degree and welfare qualification (desirable)
- Experience of working with individuals & groups of international students taking part in education programmes (desirable)
- Experience of safeguarding of

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