Customer Service Advisor- Student Accommodation

6 months ago

Brighton, United Kingdom Student Roost Full time

**Job title: Customer Service Advisor**

...........................................................................................................................................................................................................................................................................................................................................................................................................................

Hours: 37.5 per week

**Salary**: £24,375.00

**The City**: Brighton is famous for its stunning seaside, soaring observation tower, and iconic Palace Pier, and only a short drive from the South Downs. It is known throughout the United Kingdom for its open-minded community and LGBTQ+ population, as well as its bohemian atmosphere and eco-friendly spirit and not to forget its well-established premier league football team Brighton and Hove Albion F.C.

**The Site**: Our property opened its doors in September 2022 and is staffed by a welcoming and friendly team who provide 24/7 coverage for all our guests and is ideally situated for both Brighton and East Sussex universities.

**The Vibe**: Hillfort House is a modern building with contemporary interiors which provide a stylish and comfortable setting for the many UK and International students that call it a home from home.

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_We are Student Roost._**

**_Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive inclusivity.
- Educate yourself on the local support network that we can signpost residents to, who may be experiencing wellbeing or mental health issues, including primary points of contact at local universities.
- Develop a solid understanding of the local university picture, competitors and what makes your property the best option for any prospective residents.

**COLLABORATE**
- Work closely with the wider team: our people are great, and you can be part of that
- Our value _Be Bold, Be Heard_ instils an open culture where we want to hear new ideas and how we can implement solutions

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom iQ Student Accommodation Full time

    Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet. Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom iQ Student Accomodation Full time

    _**Doing the right thing, even when nobody's watching? It's an iQ thing.**_ iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities **their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Services Advisor

    5 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Service Advisor** **Reference number**: JR236499, JR236549 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:2 **Salary**: £23,400 Per annum We are looking for a **Customer Service Advisor** to join our team. As a Customer Service Advisor, you will be primarily responsible...

  • Customer Services Advisor

    6 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Resident Advisor

    5 months ago

    Brighton, United Kingdom Fresh Student Living Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor for Pavilion Point, located in the heart of Brighton's bustling city with the seafront right on our doorstep. Offering amazing student spaces, such as a Multimedia Room, Lounge and Gym. **The role**: This exciting position offers 37.5 hours per week, Monday to Friday. Where you’ll be...

  • Customer Services Advisor

    5 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR238016 **Location**:Kaplan Living Brighton **Working pattern**: Part-Time **Contract Type**:Permanent **Number of roles**:1 **Salary**: £12 Per hour We are looking for a **Customer Services Advisor** to join our team. As a Customer Service Advisor, you will be primarily responsible for Building...

  • Customer Services Advisor

    6 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR238016 **Location**:Kaplan Living Brighton **Working pattern**: Part-Time **Contract Type**:Permanent **Number of roles**:1 **Salary**: £12 Per hour We are looking for a **Customer Services Advisor** to join our team. As a Customer Service Advisor, you will be primarily responsible for Building...

  • Customer Service Advisor

    5 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Service Advisor (Part-Time)** Reference number: JR232607 **Location**: Kaplan Living Brighton **Working pattern**: Part Time - 18 hours Per week, evenings and weekends **Contract Type**:Permanent **Number of roles**: 1 **Salary**: £9.90 per hour **We are looking for a Part time Customer Service Advisor to join our team.** This is an...

  • Customer Service Advisor/housekeeper

    5 months ago

    Brighton, United Kingdom Homes for Students Full time

    Homes for Students is the UK’s leading independent provider of student accommodation. We are looking for a Customer Service Advisor/Housekeeper to join our team at our Alumno Falmer property based in Brighton working 35 hours per week Monday to Friday 10:00am to 5:30pm. **Purpose of the role** To be a part of the property team and drive performance of...

  • Student Accommodation Operations Manager

    1 week ago

    Brighton, Brighton and Hove, United Kingdom EF Education First Full time

    EF Education FirstWe are seeking an organized and enthusiastic team leader to oversee our student residence operations in Brighton.This is a fantastic opportunity for someone who is passionate about customer service, student welfare, and international environments.About the Role:Lead a dedicated team responsible for ensuring our international students have a...

  • Student Support Specialist

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Randstad Student Support Full time

    Job Title: Student Support Specialist - NotetakingWe are seeking a highly skilled and dedicated Student Support Specialist to work with students at the University of Brighton. As a Student Support Specialist, you will be responsible for providing high-quality notetaking services to students who require additional support in their academic studies.About the...

  • Customer Service Advisor

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom LegalAndGeneral Full time

    We are seeking a skilled Customer Service Advisor to join our team at Legal & General. This exciting opportunity will see you working closely with our customers, providing exceptional support and administration for their Group Protection policies.About the RoleMaintain accurate scheme data, administer, and update records to ensure seamless customer...

  • Customer Service Administrator

    6 months ago

    Brighton, United Kingdom Student Castle Full time

    **Job Title : Customer Service Administrator (Part Time)** 20 hours / week Monday to Friday **Hours/Shifts**:Between08.00 - 20:00 on rota basis / Could vary at times depending on cover and summer period **Direct Report**: Assistant Scheme Manager **Main duties will include**: - Handling all manners of enquiries: from students, parents, universities and...

  • Student Services Coordinator

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Eurocentres Full time

    Bayswater Education is a vibrant network of global educational centres dedicated to educating and inspiring people through a life-changing educational experience. We're passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story.Student Services Executive RoleThe Student Services Executive role is...

  • Customer Services Advisor

    5 months ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Join Our Team as a Customer Services Advisor (Temporary Position)**: Are you a talented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others with their inquiries and concerns? If so, we have the perfect opportunity for you! Mitie Group Ltd is seeking a Customer Services...

  • General Manager

    1 day ago

    Brighton, United Kingdom Homes for Students Full time

    Are you a dynamic leader with a passion for creating a home away from home for students? Do you have a knack for team motivation, a solid grasp of health and safety regulations, and a talent for managing budgets? If so, we have an exciting opportunity just for you! Homes for Students, the UK's largest independent provider of Student Accommodation, is...

  • General Manager

    5 days ago

    Brighton, United Kingdom Homes for Students Full time

    Are you a dynamic leader with a passion for creating a home away from home for students? Do you have a knack for team motivation, a solid grasp of health and safety regulations, and a talent for managing budgets? If so, we have an exciting opportunity just for you! Homes for Students, the UK's largest independent provider of Student Accommodation, is...

  • Customer Service Advisor

    2 months ago

    Brighton, United Kingdom CV-Library Full time

    Seeking a dedicated Customer Service Advisor to join the Insurance team. The successful candidate will handle customer queries and provide exceptional service in a professional manner. Client Details This company is a leading player in the insurance sector with over 3,000 employees. Based in Brighton, they are committed to delivering top-tier services to...