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Customer Service Associate

2 months ago


Brighton, Brighton and Hove, United Kingdom 8Bit Studios Full time

Job Title: Customer Service Associate

Location: Brighton

Company: 8Bits

About Us:

8Bits is an innovative entertainment management firm located in Brighton, committed to delivering cutting-edge products and outstanding customer experiences. Our retail division plays a crucial role in our brand identity, and we aim to foster a friendly and engaging atmosphere for our clientele. We are in search of a motivated and customer-oriented Customer Service Associate to enhance our team.

Role Overview:

If you have a passion for retail and a dedication to exceptional customer service, the Customer Service Associate position at 8Bits is a vital role within our organization. You will assist customers, uphold the store's aesthetic, and contribute to daily operations, ensuring that our patrons enjoy a rewarding shopping experience.

Key Responsibilities:

  • Welcome and assist customers with their purchases, providing friendly and informed service.
  • Manage the cash register, ensuring accurate transactions and proficient operation of point-of-sale systems.
  • Uphold the store's visual appeal through effective merchandising, restocking, and organization.
  • Support inventory management, including receiving shipments, monitoring stock levels, and arranging merchandise.
  • Address customer inquiries and resolve any issues or complaints in a timely and professional manner.
  • Maintain a clean, organized, and well-stocked store environment at all times.
  • Assist in sales initiatives and promotional efforts to enhance store performance.
  • Work collaboratively with team members to ensure smooth and efficient store operations.
  • Adhere to company policies and procedures regarding sales, returns, and customer interactions.

What We're Looking For:

  • Prior experience in retail or customer service is advantageous but not mandatory.
  • Strong communication and interpersonal skills with a welcoming and approachable demeanor.
  • Excellent organizational abilities and attention to detail.
  • Capability to manage transactions accurately and handle cash responsibly.
  • Familiarity with retail software and point-of-sale systems.
  • Willingness to work various shifts, including evenings and weekends.
  • A positive attitude, team-oriented mindset, and a strong work ethic.
  • A commitment to delivering exceptional customer service and supporting store operations.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive environment.
  • Hands-on experience in retail within the entertainment sector.
  • A friendly and collaborative team atmosphere.
  • Opportunities for professional growth and development within the company.

How to Apply:

To be considered for this position, please submit your CV and a cover letter outlining your interest and relevant experience.