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Customer Service Associate
2 months ago
Job Title: Customer Service Associate
Location: Brighton
Company: 8Bits
About Us:
8Bits is an innovative entertainment management firm located in Brighton, committed to delivering cutting-edge products and outstanding customer experiences. Our retail division plays a crucial role in our brand identity, and we aim to foster a friendly and engaging atmosphere for our clientele. We are in search of a motivated and customer-oriented Customer Service Associate to enhance our team.
Role Overview:
If you have a passion for retail and a dedication to exceptional customer service, the Customer Service Associate position at 8Bits is a vital role within our organization. You will assist customers, uphold the store's aesthetic, and contribute to daily operations, ensuring that our patrons enjoy a rewarding shopping experience.
Key Responsibilities:
- Welcome and assist customers with their purchases, providing friendly and informed service.
- Manage the cash register, ensuring accurate transactions and proficient operation of point-of-sale systems.
- Uphold the store's visual appeal through effective merchandising, restocking, and organization.
- Support inventory management, including receiving shipments, monitoring stock levels, and arranging merchandise.
- Address customer inquiries and resolve any issues or complaints in a timely and professional manner.
- Maintain a clean, organized, and well-stocked store environment at all times.
- Assist in sales initiatives and promotional efforts to enhance store performance.
- Work collaboratively with team members to ensure smooth and efficient store operations.
- Adhere to company policies and procedures regarding sales, returns, and customer interactions.
What We're Looking For:
- Prior experience in retail or customer service is advantageous but not mandatory.
- Strong communication and interpersonal skills with a welcoming and approachable demeanor.
- Excellent organizational abilities and attention to detail.
- Capability to manage transactions accurately and handle cash responsibly.
- Familiarity with retail software and point-of-sale systems.
- Willingness to work various shifts, including evenings and weekends.
- A positive attitude, team-oriented mindset, and a strong work ethic.
- A commitment to delivering exceptional customer service and supporting store operations.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment.
- Hands-on experience in retail within the entertainment sector.
- A friendly and collaborative team atmosphere.
- Opportunities for professional growth and development within the company.
How to Apply:
To be considered for this position, please submit your CV and a cover letter outlining your interest and relevant experience.