Customer Service Associate
3 weeks ago
Job Title: Customer Service Associate
Location: Brighton
Company: 8Bits
About Us:
8Bits is a vibrant entertainment management firm located in Brighton, committed to delivering cutting-edge products and outstanding customer experiences. Our retail sector plays a crucial role in our brand identity, and we aim to foster a friendly and engaging atmosphere for our clientele. We are seeking a motivated and customer-oriented Customer Service Associate to become part of our team.
Role Overview:
If you have a passion for retail and a knack for providing exceptional customer service, the Customer Service Associate position at 8Bits is a perfect fit for you. You will play a vital role in our team, assisting customers, ensuring the store's presentation, and aiding in daily operations. Your contributions will be key to guaranteeing our customers enjoy a rewarding shopping experience.
Key Responsibilities:
- Welcome and assist customers with their purchases, delivering friendly and knowledgeable service.
- Manage the cash register, process transactions accurately, and operate point-of-sale systems.
- Uphold the store's visual standards through effective merchandising, restocking, and organization.
- Support inventory management, including receiving shipments, monitoring stock levels, and organizing products.
- Address customer inquiries and resolve any issues or complaints promptly and professionally.
- Ensure the store remains clean, organized, and well-stocked at all times.
- Assist in sales initiatives and promotional activities to enhance store performance.
- Collaborate with team members to ensure smooth and efficient store operations.
- Adhere to company policies and procedures regarding sales, returns, and customer interactions.
What We're Looking For:
- Prior experience in retail or customer service is preferred but not mandatory.
- Strong communication and interpersonal skills with a friendly and approachable demeanor.
- Excellent organizational skills and attention to detail.
- Ability to handle transactions accurately and manage cash responsibly.
- Familiarity with retail software and point-of-sale systems.
- Flexibility to work various shifts, including evenings and weekends.
- A positive attitude, a team-oriented mindset, and a strong work ethic.
- A commitment to delivering exceptional customer service and supporting store operations.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment.
- Hands-on experience in retail within the entertainment industry.
- A friendly and collaborative team atmosphere.
- Opportunities for growth and development within the company.
How to Apply:
To be considered for the position, please send your CV and a cover letter detailing your interest and relevant experience.
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