Customer Service Associate

3 weeks ago


Brighton, Brighton and Hove, United Kingdom 8Bit Studios Full time

Job Title: Customer Service Associate

Location: Brighton

Company: 8Bits

About Us:

8Bits is a vibrant entertainment management firm located in Brighton, committed to delivering cutting-edge products and outstanding customer experiences. Our retail sector plays a crucial role in our brand identity, and we aim to foster a friendly and engaging atmosphere for our clientele. We are seeking a motivated and customer-oriented Customer Service Associate to become part of our team.

Role Overview:

If you have a passion for retail and a knack for providing exceptional customer service, the Customer Service Associate position at 8Bits is a perfect fit for you. You will play a vital role in our team, assisting customers, ensuring the store's presentation, and aiding in daily operations. Your contributions will be key to guaranteeing our customers enjoy a rewarding shopping experience.

Key Responsibilities:

  • Welcome and assist customers with their purchases, delivering friendly and knowledgeable service.
  • Manage the cash register, process transactions accurately, and operate point-of-sale systems.
  • Uphold the store's visual standards through effective merchandising, restocking, and organization.
  • Support inventory management, including receiving shipments, monitoring stock levels, and organizing products.
  • Address customer inquiries and resolve any issues or complaints promptly and professionally.
  • Ensure the store remains clean, organized, and well-stocked at all times.
  • Assist in sales initiatives and promotional activities to enhance store performance.
  • Collaborate with team members to ensure smooth and efficient store operations.
  • Adhere to company policies and procedures regarding sales, returns, and customer interactions.

What We're Looking For:

  • Prior experience in retail or customer service is preferred but not mandatory.
  • Strong communication and interpersonal skills with a friendly and approachable demeanor.
  • Excellent organizational skills and attention to detail.
  • Ability to handle transactions accurately and manage cash responsibly.
  • Familiarity with retail software and point-of-sale systems.
  • Flexibility to work various shifts, including evenings and weekends.
  • A positive attitude, a team-oriented mindset, and a strong work ethic.
  • A commitment to delivering exceptional customer service and supporting store operations.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive environment.
  • Hands-on experience in retail within the entertainment industry.
  • A friendly and collaborative team atmosphere.
  • Opportunities for growth and development within the company.

How to Apply:

To be considered for the position, please send your CV and a cover letter detailing your interest and relevant experience.



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