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Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
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Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
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Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
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Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
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Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
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Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
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Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from customers...
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Customer Support Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from customers...
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Customer Support Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
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Customer Support Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom INSHUR Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, and chat.Key ResponsibilitiesHandle inbound calls, chats, and emails from...
Customer Support Associate
2 months ago
We are seeking a highly skilled and experienced Customer Support Associate to join our team at INSHUR. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities- Provide timely and efficient support to customers via phone, email, and chat
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Adhere to customer support team's Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Ensure customer satisfaction by providing personalized support and resolving issues promptly
- Have a thorough understanding of our insurance products and services
- Accurately log all customer information and interactions in our in-house systems
- Assist in processing renewals, mid-term adjustments, and cancellations on existing insurance policies
- Identify opportunities to improve our customer journey and suggest effective solutions
- Perform other administrative tasks as required and provide cover for other team members
- Minimum of three years of experience in a high-performing customer support environment
- Fluent in English (other languages such as French, Spanish, and Dutch are a bonus)
- Excellent verbal and written communication skills
- Experience with Zendesk
- Experience with customer-facing knowledge bases is an advantage
- Ability to multitask, set priorities, and manage time effectively
- Team player with a motivation to go above and beyond for our customers
- Experience working in a regulated environment
- Ability to adapt to changing situations without compromising standards
- Availability to work a 40-hour shift pattern between 8 am and 6 pm, Monday to Friday
- A friendly and stimulating work environment that encourages growth and learning
- A hybrid working model that allows for flexibility and work-life balance
- A competitive salary range of £24,000 to £28,000 per year, dependent on experience
- Stock options and a monthly pension contribution
- A comprehensive benefits package that includes private healthcare, life insurance, and 13 weeks of full pay parental leave
- Flexible working hours and an annual training allowance
- A monthly flexible wellbeing allowance to support your physical and mental health
INSHUR is a leading provider of insurance solutions for on-demand drivers across North America and Europe. We offer embedded insurance solutions and complementary technology integrations for digital platform providers. Our team of around 200 people is based across the US, UK, and the Netherlands, and we are committed to delivering exceptional customer service and support.
We believe in creating a diverse and inclusive work environment where everyone can thrive. We welcome applications from underrepresented backgrounds and are committed to equal opportunities.
