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Customer Service Associate
2 months ago
Job Title: Shop Floor Associate
Location: Brighton
Company: 8Bits
About Us:
8Bits is a vibrant entertainment management firm located in Brighton, recognized for providing innovative products and exceptional customer experiences. Our shop floor personnel play a vital role in fostering a welcoming environment and upholding a high standard of service. We are seeking a proactive and customer-oriented Shop Floor Associate to become part of our team.
Role Overview:
Are you passionate about delivering excellent customer service and maintaining an engaging store atmosphere? As a Shop Floor Associate at 8Bits, your responsibilities will include assisting customers, overseeing the shop floor, and ensuring the store operates seamlessly. Your contribution will be crucial in enhancing the customer experience and supporting store functions.
Key Responsibilities:
- Welcome and assist customers with their inquiries, providing friendly and knowledgeable service.
- Ensure the shop floor is visually appealing by organizing, restocking, and displaying merchandise according to company standards.
- Manage the cash register, process transactions accurately, and handle customer payments responsibly.
- Support inventory management, including receiving shipments, monitoring stock levels, and replenishing shelves.
- Provide customers with information regarding products, promotions, and store policies.
- Address customer questions and resolve any issues or complaints professionally.
- Assist in store promotions and sales initiatives to enhance performance and meet targets.
- Maintain a clean, organized, and visually appealing shop floor at all times.
- Collaborate with team members to ensure efficient store operations.
- Adhere to company policies and procedures related to sales, returns, and customer interactions.
What We're Looking For:
- Prior experience in retail or customer service is preferred but not mandatory.
- Excellent communication and interpersonal skills with a friendly and approachable demeanor.
- Ability to manage transactions accurately and handle cash responsibly.
- Strong organizational skills and attention to detail.
- Willingness to work various shifts, including evenings and weekends.
- A proactive and customer-focused attitude with a strong work ethic.
- Capability to work effectively both independently and as part of a team.
- A genuine interest in retail and the entertainment sector.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment.
- Hands-on experience in retail within the entertainment industry.
- A friendly and collaborative team atmosphere.
- Opportunities for growth and development within the company.
How to Apply:
To be considered for the position, please submit your CV and a cover letter detailing your interest and relevant experience.
