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Customer Service Representative

2 months ago

Brighton, Brighton and Hove, United Kingdom French Selection UK Full time

Job Summary:

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at French Selection UK. As a French speaking Customer Service Associate, you will be responsible for providing exceptional customer service and administrative support to our clients.

Main Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Prepare and send quotations using price lists available.
  • Process orders and ensure delivery status is updated regularly.
  • Provide initial fault diagnosis and suggest parts for replacement.
  • Build and maintain strong working relationships with clients and manufacturers.
  • Monitor customer feedback and provide suitable suggestions for improvement.

Requirements:

  • Fluent in French (written and spoken).
  • Previous experience in customer service is desirable.
  • Proactive, confident, and dynamic personality.
  • Excellent communication skills and a team player.
  • IT literate.

Company Overview:

French Selection UK is a leading UK-based consultancy specializing in the recruitment of bilingual and multilingual professionals for international business. We are committed to providing exceptional service to our clients and are seeking a talented individual to join our team.