Customer Service Advisor
1 month ago
Job title: Customer Service Advisor
Department: Sopp+Sopp
Location: Peterborough
Shifts Available:
- 4 on 4 off - 10am - 10pm
- Monday - Friday, 10:30am - 7pm, to include one in 3 Sundays
Salary: Starting £23,400
We're looking for a Customer Service Advisor to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
We are looking for people to join our 24/7 365 days a year Contact Centre. You will handle a high volume of calls daily, working in a dynamic and fast-paced environment.
You will be the first point of contact for our customers. Your key role will be to take accident reports from our customers. However, you may also deal with queries, liaise with other companies and agencies, and work with other areas of the business to resolve issues. Throughout, you will ensure that all the information is recorded and updated accurately using our bespoke software and reporting platforms.
Being a company who is there for our customers every day of the year, you will be expected to work either a Saturday or Sunday once every 3 weeks with a day off in the week to compensate.
Key responsibilities
- Receiving a high volume of inbound calls from Customers and third parties.
- Using Activate Groups bespoke software and databases to accurately record the information provided.
- Work within agreed Customer SLAs and personal KPIs.
- Collaborating with other teams across the business
- Communicating with other companies as necessary to resolve queries.
Skills and experience
- Excellent Customer Service and communication Skills
- Ability to handle high volume of calls daily.
- High attention to detail
- Proficient in use of software packages
- Experience of working in a target driven environment desirable
- Ability to multi- task
- Previous experience working in a call/Contact Centre or customer Support role desirable
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone's bad day better
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom TC Harrison Ford Full time**Service Advisor: Peterborough** You must be able to work alone, as well as within our productive aftersales team to achieve our outstanding levels of customer service. Salary £26 - £29k plus bonus Working hours 45 hours per week, 8am - 6pm Monday to Friday **Day-to-day duties and responsibilities will include**: - Maximising service profitability -...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom Anne Corder Recruitment Full timeAre you looking for an exciting opportunity within the automotive/fleet sector? Do you thrive in a fast-paced environment? Do you possess exceptional people skills, and have a knack for providing first class customer service? If so, we want to hear from you! Our Yaxley-based client is currently seeking two Customer Service Advisors to join their dynamic...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full timeWe are delighted to be working with our Peterborough based client in this Customer Service Advisor role. This is a great opportunity to join a very well established business, in a full time permanent role. Working Monday to Friday between the hours of 7am - 6pm (7am - 4pm, 8am - 5pm and 9am - 6pm) and 1-in-3 Saturday morning requirement paid as overtime. To...
-
Claims Advisor
3 months ago
Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full timeOur client, a local successful business based in Peterborough, are currently expanding and actively seeking a dedicated Claims Advisor / Customer Service Advisor to join their small professional team. This is a fully office based position working Monday to Friday 8.45am - 5.15pm. In this Claims Advisor / Customer Service Advisor role, you will be the first...
-
Claims Advisor
3 months ago
Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full timeOur client, a local successful business based in Peterborough, are currently expanding and actively seeking a dedicated Claims Advisor / Customer Service Advisor to join their small professional team. This is a fully office based position working Monday to Friday 8.45am - 5.15pm. In this Claims Advisor / Customer Service Advisor role, you will be the first...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom Katie Strange Recruitment Full timeThis is a great opportunity for someone who is looking to move out of retail or hospitality and into a busy office role. If you enjoy speaking to customers, fantastic. If you have an interest in sports or fashion, even better! The successful applicant will work alongside a small and dedicated team and will naturally take on additional responsibilities as...
-
Customer Service Advisor
2 months ago
Peterborough, United Kingdom Steer Automotive Group Full timeCustomer Service Advisor Lovells Pronto, Powered By Steer! Peterborough Prestige Ref: VA2106 #OFE Perks Health Benefits 20 days annual leave plus bank holidays Training and Development: We provide opportunities for ongoing training and skill development. Any many more coming soon! We have an exciting opportunity to join...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom Calex UK (Stellantis Recruitment) Full timeWe are currently recruiting for a **Customer Service Advisor **to join the Marshall's, Peugeot dealership in Peterborough. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and customers. To be successful within this role, we do not require previous Automotive experience just a...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom ACCENT housing Full time**At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to **help our customers with their repairs and maintenance queries?** We’re looking for **Customer Service Advisors** to join our **Repairs** team in **Peterborough**. **About the role and person**: - 35 hours per week -...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom Insite Energy Full timeInsite Energy is a dynamic, fast growing, utility services company that provides support to distributed energy schemes in the UK, particularly district heating schemes. The services provided include metering & billing, site management and maintenance services. The core of our business is providing high quality customer care. The principle role of the...
-
Customer Service Advisor
2 weeks ago
Peterborough, United Kingdom Steer Automotive Group Full timeCustomer Service Advisor Peterborough Prestige Ref: VA2187 #OFE Benefits Competitive salary 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards –...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom Accent Housing Full timeJob Advert **Location**: Peterborough **Contract**: Permanent **Salary**: £26,460 per annum (£14.53 per hour) **Hours**: Full time At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to help our customers with their repairs and maintenance queries? We’re looking for...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom ACCENT housing Full time**At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to **help our customers with their repairs and maintenance queries?** We’re looking for **Customer Service Advisors** to join our **Repairs** team in **Peterborough**. **About the role and person**: - Flexible working...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom Wheels Motorcycles Ltd Full timeWheels Motorcycles are one of the largest and most successful two-wheel businesses in the UK, we are a multi-franchise destination dealer representing Aprilia, Kawasaki, Honda, Suzuki, Moto Guzzi, Piaggio, Vespa, Derbi and Mutt. Due to our continued expansion we are now seeking an experienced Customer Service Advisor/Administrator. Experience working in a...
-
Customer Service Advisor
2 weeks ago
Peterborough, United Kingdom Taskmaster Full timeCustomer Service Advisor Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work! Responsibilities: • Taking inbound calls. • Provide a customer-friendly service. • Make accurate...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom The New Homes Group Full time**Job Title**:Customer Service Advisor** **Basis**:Full time Permanent Employed Role. **Location**:Office Based in Peterborough. **Target**: Minimum of 12 Months experience in telephone-based customer service or sales environment. **Rewards**: Starting salary of 20,500 with incremental increases in line with role progression. Performance related bonuses....
-
Customer Service Advisor
1 week ago
Peterborough, United Kingdom Coulter Elite Resourcing Full timeCustomer Service AdvisorsLocation: PeterboroughHours: Permanent - Full-time (will consider part time minimum 22.5 hours) Monday to Friday working 7.5 hours on flexible rotating shift pattern between the hours of 8am 6pm 1 in 4 Saturday mornings 9am-12:30pm (time off in lieu of hours worked)Salary: £24,000 per annum generous base salary + Performance...
-
Customer Service Advisor
3 months ago
Peterborough, United Kingdom The One Group Full time**Job description** I am actively seeking an experienced Customer Service Advisor who can communicate with customers and internal departments when required. **The role will include**: - Providing an effective support function - Ensuring communications with customers are dealt with in a professional and timely manner, adhering to Customer Care Policies and...
-
Customer Service Advisor
7 days ago
Peterborough, United Kingdom Coulter Elite Resourcing Full timeCustomer Service AdvisorsLocation: PeterboroughHours: Permanent - Full-time (will consider part time minimum 22.5 hours) Monday to Friday working 7.5 hours on flexible rotating shift pattern between the hours of 8am 6pm 1 in 4 Saturday mornings 9am-12:30pm (time off in lieu of hours worked)Salary: £24,000 per annum generous base salary + Performance...
-
Customer Service Advisor in Peterborough
3 months ago
Peterborough, United Kingdom Eden Tyres & Servicing Full timePosition: Customer Service Advisor Location: Werrington, Peterborough Type: Full-Time (Flexible hours, adaptable to school opening times) As a Customer Service Advisor, you will be stationed at our garage reception, providing essential support to the branch manager. Your primary responsibilities will involve keeping our valued customers informed about...