Head of Patient Safety

1 month ago


Thornton Heath, United Kingdom Croydon Health Services NHS Trust Full time

Job summary

This is a fantastic opportunity for a secondment as the Head of Patient Safety at Croydon Health Services.

This post forms part of the departmental senior leadership team responsible for the delivery of the Trust's Quality Strategy and vision to ensure 'Excellent Care for all' through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience.

The post holder will be responsible for providing leadership and expertise for the management ofproviding leadership and expertise for the management of patient safety, including the reporting, management and investigation of incidents (never events, Patient Safety Incidents and internal incidents) investigation, completion of Duty of Candour, CAS Alerts, Quality Alerts, oversight of the incident reporting and management system, and the identification of areas for quality improvement and practice development.

Main duties of the job

Head of Patient Safety - 8B

The post holder will be responsible for;

Acting as a designated Patient Safety Specialist. Promoting a proactive, positive, evidenced-based and Trust wide approach to gathering and acting upon patient safety and quality of care information. Ensuring that staff, people who use our services, their families, carers and others receive a response to incidents, which is efficient, effective and insightful of the impact across all aspects of trust business. Ensuring progress against the Patient Safety Strategy and embedding the Patient Safety Incident Response Framework. Facilitating a culture that improves quality through leading and managing all aspects of the Trust's Patient Safety procedures, including CAS Alerts, Quality Alerts, and the reporting and management of incidents, including never events and Patient Safety Investigations in line with current Government Legislation, Regulations, Policy Guidance and good practice. Ensuring the timely and effective investigation of incidents and complex complaints, ensuring that regulatory duties toward duty of candour are completed, family concerns are included with terms of reference and supporting the review of the report via an internal expert panel Informing and advising the Chief Executive, Trust Board, Governors and partners on all aspects relating to patient safety, including timeliness and responsiveness of incident reporting and management and recommended action for practice development

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:o Croydon University Hospitalo Purley Hospitalo The Sickle Cell and Thalassaemia Centre in Thornton Heatho Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodsideo A minor injuries unit in New AddingtonThe Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic Vision:"Excellent integrated care for you and your family, when and where you need it"Our 5 key 'Here for you' promises to the people of Croydon are:o You feel cared for by helpful and welcoming staffo You feel in safe hands with highly professional staffo You feel confident in your treatment from skilled teams of compassionate clinicianso You feel we value your time with convenient appointments, minimal waiting and care closer to homeo You feel it's getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to "Listening into Action" is new and different.

Job description

Job responsibilities

Please see the attached full job description and detailed person specification in the documents section for full details.

Person Specification

EDUCATION & QUALIFICATIONS

Essential

Educated to master's level or equivalent level of experience Evidence of continuing professional development Extensive senior and relevant experience in the field of Quality and Patient Experience

Desirable

Previous Experience within the NHS PSIRF accredited training Management / Leadership qualification Quality Improvement Qualification

KNOWLEDGE & UNDERSTANDING

Essential

Extensive knowledge of NHS policy and principles in the field of patient experience, complaints, clinical risk or claims management Staff management experience including leading a team of staff Experience of leading change processes relating to quality development /improvement

Desirable

Experience of regulatory preparation /planning and the PIR process.

SKILLS & ABILITIES

Essential

Excellent communicator and builder of relationships and networks. Skilled at writing and presenting written reports, papers and audio-visual presentations Ability to work in a matrix manner and to work flexibly Effective leadership, organisational and people management skills Ability to influence and negotiate successfully with both internal and external stakeholders

Desirable

Project management skills

OTHER

Essential

Proven ability to support nursing management in maintaining an environment conducive to the delivery of excellence in care in safeguarding vulnerable adults. Able to take responsibility for policy implementation and service development. Proven track record of ability to co-ordinate the work of the multidisciplinary team and lead on any actions required.

  • Thornton Heath, United Kingdom Croydon Health Services NHS Trust Full time

    Please see the attached full job description and detailed person specification in the documents section for full details.


  • Thornton Heath, United Kingdom Croydon Health Services NHS Trust Full time

    This post forms part of the departmental senior leadership team responsible for the delivery of the Trust’s Quality Strategy and vision to ensure ‘Excellent Care for all’ through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience. The...


  • Haywards Heath, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Reviewing all patients each day noting which patients are for discharge within 48hrs, and supporting the preparation for discharge, and escalating delays to the Ward Manager, Matron or nurse in charge. This will be updated on RTBS/Medway daily and will improve communication within the ward and trust operations team hence improving patient flow When required,...


  • Haywards Heath, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    The post holder will provide a comprehensive service to the Trust with a focus to facilitate effective and timely discharge of patients no longer requiring acute care. Participate as an active member of the healthcare team assisting with patient flow and safe discharge of patients as determined by the Ward Manager and the shift coordinators. To implement...


  • Thornton Heath, United Kingdom Croydon Health Services NHS Trust Full time

    Job summary Lead Midwife Homeless Health and Rainbow Team - Band 7 - hours Join our dynamic team as a Team Leader! In this role, you'll be responsible for upholding professional standards while supervising, leading, and directing our team to ensure top-notch care delivery. Serve as a beacon of excellence and advocate for patients while...


  • Thornton Heath, United Kingdom Croydon Health Services NHS Trust Full time

    Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow. Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough. Croydon University Hospital (CUH) maternity delivers 3300...


  • Thornton Cleveleys, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 265412**Salary**: - £64,620- London salary £66490**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - MOD - Head Office & Corporate Services**Type of role**: - Human Resources**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...


  • Cradley Heath, United Kingdom John Pye & Sons Full time

    John Pye is the UK’s largest auction house network, offering the biggest volume and widest variety of stock and assets to the secondary market. Our family-owned business has been in operation for more than 50 years in the UK and 2022 has seen our first venture into Mainland Europe with the opening of our site in Spain. Our workforce currently stands at...


  • Heath, United Kingdom Midlands Partnership NHS Foundation Trust Full time

    Direct Management of the virtual ward beds to ensure that we are maximising and monitoring the agreed bed capacity in each geopgraphical area at any given time. Taking the Lead, in working with referring services and the Unscheduled Care Co-ordination Centre in making decisions on accepting or declining patients onto the Virtual Ward. Responsible for the...

  • Head of Marketing

    4 weeks ago


    Thornton Cleveleys, United Kingdom Victrex Full time

    **The Role** We have an exciting new role for a seasoned Marketing professional to lead Marketing for our expanding Medical Business Area with its ambitious growth plans through identification and creation of new markets for niche medical products. This new role will define, manage and deliver the Marketing strategy for Medical, ensuring it's aligned to...

  • Midwifery Matron

    4 weeks ago


    Haywards Heath, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    The post holder will in conjunction with the Head of Midwifery, Director of Midwifery and Clinical Leads for Inpatient Maternity Services to provide Professional and Managerial leadership across the maternity service at PRH, ensuring a high quality service for maternity care, within available resource. The Matron will be an integral member of the management...


  • Haywards Heath, West Sussex, United Kingdom University of Plymouth Full time

    Estates and Facilities The University of Plymouth is one of the higher education sector’s leading institutions for sustainability. We have embraced the challenges facing the planet and our path to net zero has created a toolkit which unifies our research, teaching and social responsibility. The Estates & Facilities directorate is seeking to appoint an...


  • Haywards Heath, West Sussex, United Kingdom University of Plymouth Full time

    Estates and Facilities The University of Plymouth is one of the higher education sector’s leading institutions for sustainability. We have embraced the challenges facing the planet and our path to net zero has created a toolkit which unifies our research, teaching and social responsibility. The Estates & Facilities directorate is seeking to appoint an...

  • PCN GP Assistant

    2 days ago


    Thornton-Cleveleys, United Kingdom Wyre Integrated Network Limited Full time

    Job summary Are you looking to join a forward thinking any dynamic team? Do you want to be a part of a true Multi-Disciplinary Team improving health outcomes for patients on a daily basis? Wyre Integrated Network PCN are recruiting for a GP Assistant to join their team. The successful candidate will join a team consisting of Pharmacists, Pharmacy...


  • Haywards Heath, West Sussex, United Kingdom University of Plymouth Full time

    Our mission at the University is clear: advancing knowledge, transforming lives. This commitment is reflected in our inventive teaching methods, world-class research clusters, and dedication to inclusivity and social equity. We strive to support and empower our students to unlock their full potential. The Head of School of Art, Design and Architecture is...


  • Haywards Heath, West Sussex, United Kingdom University of Plymouth Full time

    Our mission at the University is clear: advancing knowledge, transforming lives. This commitment is reflected in our inventive teaching methods, world-class research clusters, and dedication to inclusivity and social equity. We strive to support and empower our students to unlock their full potential. The Head of School of Art, Design and Architecture is...


  • Haywards Heath, United Kingdom University Hospitals Sussex NHS Foundation Trust 379 Full time

    To provide a high quality, prompt and efficient Portering service to patients, staff and visitors and to undertake the movement of patients, equipment, documentation, food etc. in an efficient and safe manner. Maintain clean and safe equipment and environment in accordance with the Portering SLA (Service Level Agreement), be responsive to service needs as...

  • Bureau chief

    3 weeks ago


    Heath, Derbyshire, United Kingdom Siamo Recruitment a division of Siamo Group Full time

    Export Customer Experience Executive Office Based - Solihull £Our client isa leading provider of life safety products/services with a global presence. They are committed to excellence and strive to deliver exceptional customer experiences to their international partners. The Customer Experience Executive - Export plays a pivotal role in providing...


  • Thornton Cleveleys, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 324716**Salary**: - £43,080- per annum (pro rata)- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Head Office & Corporate Services - Financial, Procurement & Civilian People (FPCP) **Type of...


  • Haywards Heath, West Sussex, United Kingdom University of Plymouth Full time

    Our mission at the University is clear: advancing knowledge, transforming lives. This commitment is reflected in our inventive teaching methods, world-class research clusters, and dedication to inclusivity and social equity. The Head of School of Art, Design and Architecture is an opportunity to build upon past accomplishments and to shape the School’s...