Operations Manager

4 weeks ago

Croydon, United Kingdom Johnsons Full time

Job Role

Responsiblefor the management of the operational team and any documentation, a jobsuitable for anyone with a strong sense of organisation and attention todetail.

Supplier andPurchasing

Agreeing Rates & Capturing cost
Raising purchase orders following the correct process
Approval of purchase orders following the correct procedures
Completing Sub Contractor Labour Monitoring Forms
Finding new suppliers and reviewing current suppliers

Customer Service Administration

Responsible for the checking of Work Information Sheet before issuing and on receipt
Responsible for ensuring Carton Deposits are received

Reporting

Completing of accruals for review

Sales

Advising of availability and suggested pricing of resources
Offering advice on delivery of products

Operational Management

Coordination of day to day activities
Assigning appropriate resources
Seeking operational efficiencies through effective resource management
Confirming start times and details of work with clients and operatives
Completing briefings and debriefings with operatives
Liaising with warehouse operatives to coordinates any associated activities

People Management

Ensure that all employees are trained todeliver the best service in the safest most efficient way
Develop employees so that the resourcemeets the requirements of the business
Develop and lead the team to worktogether and support each other
Performance management of the team withregular, quality supervision and twice-yearly assessments
Deal with all employment relations withinthe branch referring to HR where necessary
Champion the company’s policies andprocedures and promote compliance
Ensure that all reportees’ understand anddeliver excellent customer service
Additional Roles
Maintaining constant observation of all vehicles, ensuring all comply with transport legislation.
Be responsible for the team you supervise, and monitor all driving hours, making sure all colleagues follow company rules and legislation and that all crews are briefed and debriefed before and after each installation.
Communicate between clients and removal crews to confirm time frames and to assign teams of the specified quantity and quality.
Coordinate with the Brand Leader to ensure the branch is run in the most efficient and profitable way.
Role andResponsibilities
You must be an excellent communicator and will be experienced in managing people.
You must be able to motivate a team and promote team working.
Responsible for the daily operations diary, allocating resources, briefing the team members for their daily activities, booking external resources/labour, issuing equipment.
Responsible for Health & Safety and compliance - collecting daily defect sheets, daily equipment checklists, weekly tachograph submissions , ensuring all PPE is correct and adequate training provided.
"Operations Procedure" - making sure timesheets are completed correctly and checked, monitoring hours to ensure compliance with our legal obligations.
Responsibility for ensuring maximum operating profitability in line with company budgets.
Support the businesses business development and client management efforts as required.
Work closely with all clients and conduct customer visits both before and after completion of the installation to ensure exceptional quality of service and implement service improvements where opportunities arise in the future.
Support all branch administration duties and customer interface.

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