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Customer Service Assistant

3 months ago

Oxford, United Kingdom Decathlon UK Full time

As a Sports Advisor/Sales Assistant, your role is to ensure all customers leave our stores with a smile. You're the MVP in giving top-notch customer service and boosting sales. Whether it's a warm welcome or a lightning-fast checkout, your goal is to ace every shopping experience

 

Decathlon is all about nurturing its team members, giving them the chance to grow and shine within the company. In a nutshell, your job description will involve:

 

Passionate Customer Service: Through your passion for sport, you’ll share tips and experiences with users. Through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted into an omnichannel business so our sports advisors and sales assistants must be able to assist customers in all aspects of retail shopping, whether that’s in-store or online

 

Merchandising - Whether full-time or part-time, every Sales Assistant is encouraged to take responsibility for autonomously managing stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sports practice.

 

Being a Team Player - Join a crew of Sports Advisors who sleep and breathe sports Together, you'll be high-fiving victories and tackling challenges as a team. It's all about rocking the team spirit while also owning your game independently.

 

The profile we’re looking for:

  • A sports enthusiast eager to mix play with work

  • A people-person who risks and goes the extra mile to achieve results

  • A retail career seeker with a knack for problem-solving and top-notch communication

  • Must thrive in the hustle and bustle of weekends and holidays as part of a dynamic team

  • Committed to personal growth and lifting others up

 

ADDITIONAL INFORMATION:

As a Sports Advisor, you will be required to work usual retail hours including evenings and weekends.

 

JOB FOOTER: 

BENEFITS

  • Get to enjoy the following benefits and perks:

  • Yearly pay evaluations

  • Healthy discounts on all Decathlon goodies

  • Fun weekly Staff Sports/Activities

  • Pedal your way to work with the Cycle-to-Work Scheme

  • Dive into top-notch training at Decathlon Academy

  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more) with our discount hub developed by SmartSpending

… and many more