Admin/customer Service Assistant

6 months ago


Oxford, United Kingdom DiSRUPT Agency Full time

**Admin and Customer Services Assistant**

As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.

**Key Responsibilities**:

- Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
- Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
- Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
- Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
- Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
- Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
- Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being.
- Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
- Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents.

**Desired Skills and Qualifications**:

- Proven track record in customer service, with proficiency in face-to-face and telephone interactions.
- Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
- Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks.

We can offer some flexibility to your working pattern to accommodate your needs, owing you to maintain a healthy work-life balance while contributing to our community.

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 3 months

**Salary**: £11.95 per hour

Expected hours: No less than 24 per week

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: HB 4185



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