Meeting & Events Coordinator

2 months ago

Torquay, United Kingdom Andrew Brownsword hotels Full time

Role

: As part or our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We’re seeking friendly, warm and cheerful individuals who are happy to work together as a team and, importantly, want to have fun. We welcome candidates who are new to the industry as well as experienced ones - what matters most to us is that you have a positive and engaging personality, you are self-motivated and enjoy the buzz and excitement of a busy hotel atmosphere.

Reporting into the hotel Revenue Manager, you will you will work alongside the wider team, to organise an array of events, from private dinners, weddings and special events to corporate meetings and get aways.

The role will include, but not be limited to:

Meeting potential clients, to showcase our beautiful hotel. Working with clients, from enquiry to the day of the event, to ensure all their needs are met. Developing relationships with regular guests, to ensure we maintain guest loyalty. Ensuring the smooth running on the big day. To deliver excellence in customer service, by continuously identifying ways to delight and exceed customer expectation.  Manging billing and payments, making sure it's all on time. 

To say thank you, we have many perks :

Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top. Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform. Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too. We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme. We sustain you physically too, meals when you are on duty are free. Everyone can learn and develop - our development pathways are unique to us and are the best in the business. We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level. We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you. 

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