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Single Point of Access

4 months ago

Ripley, United Kingdom Rethink Mental Illness Full time

Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.

Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.

About the role

We are looking for Single Point of Access Volunteer to support our Derbyshire Recovery and Peer Support Service (DRPSS). You will be based at The Croft in Ripley and, ideally, you will be able to commit 3 hours per week to volunteering.

You will receive training and regular supervision to ensure you feel confident in your role. You can read more about the benefits of volunteering on the full advert on our website.

About the service

We support people who are having difficulties with their mental health by offering targeted goal-focused support, developing peer support and volunteer opportunities across Derbyshire, and also peer support groups.

We Offer

  • Targeted support through one-to-one and group sessions.
  • Self-help and peer support
  • Telephone support
  • Advice and information on mental illness. 
  • Recovery education
  • Social activities in the local community
  • Signposting to other sources of community and specialist support

Our Single Point of Access is open from 9am - 5pm Monday to Friday

You can also find out more about our service on facebook  

What you will be doing as a Single Point of Access Volunteer

  • Help organise and file documents for the DRPSS service
  • Provide basic advice, guidance and telephone support via SPOA line
  • Offer signposting and referral options as required
  • Upload documents to our systems
  • Follow up on ‘On Hold’ referrals, updating information as required 
  • Help to respond to emails and organise the DRPSS outlook inbox
  • Provide updates to those individuals currently on a waiting list for service

What will make you a great fit for this role?

  • Excellent communication skills 
  • Basic IT Knowledge
  • Able to relate to people from all backgrounds and the ability to remain non-judgmental
  • Understanding the importance of confidentiality
  • Organisational skills
  • Good local knowledge of mental health support

The Volunteer Manager looking after this role is Kane Larua Brooks. If you have any questions about the position, please feel free to contact him  by email to

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this.