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Service Lead

3 months ago

Corsham, United Kingdom Shared Services Connected Ltd Full time

What you will be doing:

Lead the setup of a tailored service environment, incorporating incident management and request fulfilment Develop and implement SLAs to govern service delivery, meeting our standards and expectations Establish and manage a helpdesk system with SLAs, ensuring prompt support for the customer Create clear flow charts for ticket and incident handling processes, optimising efficiency Present performance data using pie charts, aiding decision-making on service desk operations Define and document incident response procedures and best practices for this environment

What you will bring:

Currently, or previously worked within the Defence sector Hold an active Security clearance (SC) Understand key processes such as JSP 604 etc Experience in managing delivery to SLAs and Key Performance Indicators Proficiency in understanding service delivery models Qualification in ITIL

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

Employment Type: Full-time
Location: Wiltshire - this role is on site full time
Security Clearance Level: Hold an active SC - Security Clearance
Internal Recruiter: Josh
Salary: £60,000 to £75,000
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fun d

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.