Admin Support

1 month ago

Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Job summary

Coventry & Warwickshire Partnership NHS Trust has an exciting opportunity for an individual with excellent secretarial, communication and organisational skills to join the admin team. The post holder be required to work from office based in the Wayside House in Coventry. This is a full time post and the successful candidate will need to be able to work Monday - Friday 9am 5pm.

Main duties of the job

The post holder will play an important role within the wider admin team to provide efficient and comprehensive administration support to the clinicians and managers. You will work within an integrated and skill-mixed admin team supporting the clinical service delivery in Adult Neurodevelopmental liaising project. Band 3 Admin Support are vital members of the team providing admin support to clinicians and managers and supervising the day to day workload of Band 2 Admin Support colleagues.

You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.

About us

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

Job description

Job responsibilities

Job description

Job responsibilities

Please refer to the attached JD / PS in Supporting Information

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage. Applicants will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data input. Experience of minute taking is essential as you will be required to attend MDT and Professional meetings to take minutes. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team. Previous experience of working within a health care setting would be desirable.

Person Specification

EXPERIENCE

Essential

Experience of working in a busy office / customer care environment

KNOWLEDGE & SKILLS

Essential

Excellent written communication / customer care skills demonstrating sympathy and compassion

Advanced keyboard / IT skills

Ability to manage and prioritise own and other's workload and use own initiative

Ability to audio-type/use digital dictation

Understanding of working in a supervisory role

Good organisation skills and ability to multitask

Good knowledge and understanding of reception / office procedures

Ability to take and transcribe notes of meetings in a timely manner

Ability to maintain relevant recording and information systems

QUALIFICATIONS

Essential

Good General Education (eg. GCSE English and Maths A-C

QCF Business Administration Level 2

QCF Customer Service Level 2

Person Specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 2 QCF Customer Service Level 2

Experience

Essential

Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a busy office / customer care environment

Other

Essential

Ability to travel to multiple sites

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