Admin Support

1 month ago

Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Job summary

We are looking to recruit to an Admin Support/Ward Clerk position at Hawkesbury Lodge, Coventry supporting our team on the rehabilitation and recovery of adults who experience complex, severe & enduring mental illness and who are unable to live independently.

We are looking for an individual with a positive approach who are able to build effective working relationships and who are flexible in their outlook. You will need to be able to multi-task and work autonomously but also as part of a team.

Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as Carenotes, Tracking, etc.

Main duties of the job

The post-holder will be required to work as part of an integrated and skill mixed team, providing effective and efficient admin support to the ward, including data inputting, collation of information, emails, etc. You will also be required to cover reception which includes being responsible for receiving & signposting service users & visitors to the appropriate person and use of switchboard for transfer of calls.

Applicants will share and demonstrate our Trust values and present a professional image, maintaining the highest standards of customer service and confidentiality.

Please note that the successful candidate will require a DBS check.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

generous annual leave entitlement which increases during your time with us

excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more

salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more

discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

wellbeing support, including an in-house counselling service, external helpline and more

staff networks and support groups

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job description

Job responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Person Specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 2

Knowledge and Skills

Essential

Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Advanced keyboard / IT skills Including audio typing Ability to manage and prioritise own and other's workload and use own initiative Good knowledge and understanding of reception / office procedures

Experience

Essential

Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a busy office / customer care environment Experience of working in Healthcare Experience of using Trust IT systems

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