Admin Support

3 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

Job summary

Title - Band 3 Admin Support

Part-time hours per week

Monday - Friday 08:30-16:30

Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly, and compassionate with enthusiasm for developing new skills? If this describes you then this could be the job opportunity for you.

You will be responsible for allocating tasks to Band 2 staff and support with training new starters so good communication and organisational skills are vital.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

You will provide comprehensive and accurate admin and clerical support to operational and clinical teams within our Adult Physical Health services. This will include production of clinical letters, booking/rescheduling patient appointments, accurate data inputting onto electronic patient records system, answering complex telephone queries, minute taking, ordering, and supervising band 2 staff.

This role is for week, working Monday - Friday 08:30-16:30. The post holder will need to be flexible as they may be required to undertake cross site working to cover annual leave/sickness to meet the needs of the service.

Please be advised that this post offers 1x full time and 1x part-time hours

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential, and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organisation's core values.

Job description

Job responsibilities

Research and Development

Undertake surveys or audits (, reception volume / traffic) as necessary. Ensure other admin staff undertake this as required. Complete staff surveys

Physical Effort

Frequent sitting or standing in a restricted position Word-processing and inputting data. Repetitive movements as required for data input Work will be predominantly office based although travel to support services taking place at other Trust locations may be required

Mental Effort

Predictable concentration ( for transcribing) Ability to check own work Ability to pay attention to detail where there are unpredictable interruptions to the work pattern Typing complicated documents Ability to work under pressure and deal with stressful situations Support the team handling appropriate customer complaints in relation to the service, escalating formal complaints to a Band 5 Senior Admin Lead if appropriate and liaising with other relevant departments and agencies

For more information on this role please see attached Job description and person specification. This will give you a better overview of the job role and requirements.

If you have any questions, please contact Dominic Woods /

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Qualifications

Essential

See supporting documents

Experience

Essential

See supporting documents

Desirable

See supporting documents

Knowledge

Essential

See supporting documents

Desirable

See supporting documents

Skills

Essential

See supporting documents

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