Customer Relations Manager

6 months ago


Ilford, United Kingdom Westgate Healthcare Full time

Customer Relations Manager – Wanstead, East London

Location:  Chestnut Manor Care Home, Cambridge Park, London, E 2PR

Salary:  Competitive salary plus bonus for sale of beds

Hours:  Monday to Friday, .5 hours per week

Job type:  Permanent

Come and make a difference with the team at Westgate Healthcare #CareWithUsAtWestgate

We are recruiting a proactive Customer Relations Manager to join our team at our newly-built, luxury care home, Chestnut Manor in Wanstead, East London.

The successful candidate will generate enquiries, convert them into resident admissions and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them. You will work closely with the Home Manager and will be responsible for marketing our luxury care home, generating and managing enquiries and ultimately selling our care home beds in order to support high occupancy.

We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue whilst demonstrating care and compassion for our current and prospective residents.

Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.

About the role:

Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brand Write and implement an effective localised sales plan for the care home with input from marketing to support you Arrange local events to help promote the care home and raise the company profile Generate enquiries and manage the sales process to drive occupancy Manage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely manner, through to admission and completing all relevant paperwork Maintain social media platforms to ensure we are engaging with our local community Meet with the Home Manager regularly to review progress and discuss upcoming plans and objectives Work closely with the Home Manager, Marketing team and other departments across the group

What’s in it for you?

Very competitive salary plus bonus for sale of beds days annual leave plus bank holidays ‘Refer a Friend’ scheme with instant cash rewards Comprehensive induction and on-going training Career progression and support in achieving nationally recognised qualifications Workplace pension scheme, long service awards and access to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online stores

About you:

The right to live and work in the UK (please note, sponsorship is not available) Clean driving licence and access to a vehicle for business use Previous experience of sales and marketing Excellent verbal and written communication skills A proactive, positive and professional approach Commercially focused with excellent customer service skills

We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.

Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

WGHROB



  • Ilford, United Kingdom Al Saboor Travels UK Ltd Full time

    We are looking for a dedicated Customer Service Executive to join our team. The Customer Service Executive will be responsible for providing top-notch support and assistance to our clients, ensuring a smooth and enjoyable travel experience from start to finish. This role requires excellent communication skills, a problem-solving attitude, and a commitment to...


  • Ilford, United Kingdom RGB Full time

    RGB Electrical Superstore is an award winning independent electrical retailer with stores in Ilford & Woodford, Essex. An excellent career opening for a Customer Service Advisor (Handler), previous electrical experience is preferable however previous sales experience is essential. For this Handler role you will be required to work within one of the...


  • Ilford, United Kingdom RGB Full time

    RGB Electrical Superstore is an award winning independent electrical retailer with stores in Ilford & Woodford, Essex. An excellent career opening for a Customer Service Advisor (Handler), previous electrical experience is preferable however previous sales experience is essential. For this Handler role you will be required to work within one of the...


  • Ilford, United Kingdom Fox Morris Group Full time

    **Housing Customer Contact Officer - East London** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - A good knowledge of homelessness legislation - Previous Local authority experience - Experience working with homelessness customers **Job Role**: - To provide an effect,...


  • Ilford, United Kingdom Noble Recruiting Full time

    **The Role**: Working in a fast paced environment the Customer Relationship Specialist/Lead Caller will be - Supporting customers, helping them to be prepared as possible - Understanding of the house buying process - Managing brokers diaries, booking in appointments with both new and existing customers - Contacting and managing customers through various...


  • Ilford, United Kingdom Noble Recruiting Full time

    **The Role**: Working in a fast paced environment the Customer Relationship Specialist will be - Supporting customers, helping them to be prepared as possible - Understanding of the house buying process - Managing brokers diaries, booking in appointments with both new and existing customers - Contacting and managing customers through various channels...


  • Ilford, Greater London, United Kingdom Rocket Padel Full time

    We are a dynamic and growing company offering opportunities for career growth and development. As a Customer Experience Lead, you will play a key role in delivering high customer service standards and ensuring a positive experience for all customers.Responsibilities include:On-the-job trainingSafe work environmentLively atmosphereStrong Team EnvironmentThe...


  • Ilford, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Ilford Country: United Kingdom **Join our community** We are currently recruiting Customer Service colleagues with a starting package of £26,788 this is made up of a base salary of £24,538 along with an additional £500 flexible benefit and up to a £1,750 discretionary performance related...


  • Ilford, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Ilford Country: United Kingdom **Join our community** We are currently recruiting Customer Service colleagues with a starting package of £26,672 pro rata this is made up of a base salary of £24,538 pro rata along with an additional £500 flexible benefit and up to a £1,634 discretionary performance...


  • Ilford, Greater London, United Kingdom Pavers LTD Full time

    Job Summary: We are seeking a driven individual with a passion for excellent customer service to join our team as Customer Experience Lead. As a key member of our retail team, you will play a vital role in creating a fun and welcoming environment for customers to shop in.About Us:Pavers LTD has been a leading footwear retail business for over 50 years, with...


  • Ilford, Greater London, United Kingdom Barnardos Full time

    About UsBarnardo's is a UK charity retailer with a long history of supporting vulnerable children and young people. Our stores play a vital role in generating funds for our life-changing services.Job OpportunityWe have an exciting opportunity for a motivated and customer-focused individual to join our team as a Sales Associate. This is a permanent position...


  • Ilford, Greater London, United Kingdom Everyday Loans Group Full time

    Everyday Loans Group is a dynamic and innovative financial services company, dedicated to providing personal loans to individuals who need them most. We are seeking an experienced Customer Account Growth Specialist to join our team.As a Customer Account Growth Specialist, you will be responsible for managing and growing our customer accounts, working closely...


  • Ilford, Greater London, United Kingdom Barnardos Full time

    Barnardo's is seeking a highly experienced Customer Experience Director to lead our retail stores and drive sales growth. This role offers a fantastic opportunity for an inspirational leader to make a positive difference in the lives of vulnerable children and young people.We believe that every child deserves a fair chance in life, regardless of their...


  • Ilford, United Kingdom Detail London Ltd Full time

    **Care Technology Installer** **Role Title**: Care Technology Installer **Location**: Barking & Dagenham - You will work from home but will travel in and around the County to install our care technology in customers’ homes or care homes. - **Alcove - Help us keep elderly and vulnerable people safer and better connected by using digital technology**_ We...

  • Production Manager

    4 weeks ago


    Ilford, United Kingdom CV-Library Full time

    We are seeking to recruit an experienced Production Manager to oversee manufacturing operations within our clients Window and Door fabricating facility. The successful candidate will play a pivotal role in ensuring the efficient and cost-effective production of high-quality windows, doors, and other fenestration products. You will manage a team of skilled...


  • Ilford, Greater London, United Kingdom Little Vegas Full time

    Job Overview:Little Vegas is a dynamic and rapidly expanding chain of Casino Slots across the UK, committed to delivering top-notch entertainment value and exceptional customer service.As an Assistant Manager, you will play a pivotal role in driving business success by ensuring seamless customer experiences and supporting the Venue Manager in leading your...

  • Customer Sales

    6 months ago


    Ilford, United Kingdom Otto Car Full time

    **Job description** **About us** **Otto Car is a high-growth business in the mobility sector within London and across the** **UK. We strive to help private hire drivers and Uber partners get PCO and private hire vehicles, ready to help them achieve their goals. We're helping to change the fabric of how we move in this city one car at a time.** **Our work...


  • Ilford, Greater London, United Kingdom Essential Employment Full time

    Key Responsibilities:We are seeking a skilled Property Management Specialist to join our team at Essential Employment.The ideal candidate will have a strong background in property allocations and lettings, with a passion for delivering excellent customer service and ensuring efficient property management.Key Responsibilities:Manage Property Allocations:...

  • Delivery Driver

    1 month ago


    Ilford, Greater London, United Kingdom Iceland Full time

    About the Role:We are looking for a skilled Home Delivery Driver to join our team at Iceland. As a key member of our delivery operation, you will be responsible for delivering shopping to customers' doors, providing exceptional levels of customer service, and representing our brand in a positive and professional manner.As a Home Delivery Driver, you will be...

  • Department Manager

    5 months ago


    Ilford, United Kingdom H&M Group Full time

    Job Description This is a permanent position offering 39hours per week. This position is based at H&M Ilford store. Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profitof the storeand along with yourTeamdeliver a Customer First...