Customer Service Advisor

6 months ago


Ilford, United Kingdom RGB Full time

RGB Electrical Superstore is an award winning independent electrical retailer with stores in Ilford & Woodford, Essex. An excellent career opening for a Customer Service Advisor (Handler), previous electrical experience is preferable however previous sales experience is essential.

For this Handler role you will be required to work within one of the business' leading teams taking incoming calls, dealing with customers and offering unrivalled customer service and support. Full training will be provided, you will need to be PC literate for this role. You will be the face to the business.

Most importantly you will need to be confident, reliable, enthusiastic, professional and motivated and have the ability to work in a fast paced environment.

Salary will be dependent on the individual.

Responsibilities of a Handler
- Receive and deal with inbound enquirers from customers
- Give appropriate related advice and guidance
- Take ownership of issues/queries, solving problems using initiative where possible
- Using skills and knowledge gained
- Provide an excellent level of service
- Keep updated on product and services
- Keeping customers informed
- Ability to order goods

**Job Types**: Full-time, Permanent

Pay: From £26,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Reference ID: RGBSERVICE



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