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Customer Service Lead for Commercial Growth

1 month ago

Ilford, Greater London, United Kingdom Little Vegas Full time

Job Overview:


Little Vegas is a dynamic and rapidly expanding chain of Casino Slots across the UK, committed to delivering top-notch entertainment value and exceptional customer service.


As an Assistant Manager, you will play a pivotal role in driving business success by ensuring seamless customer experiences and supporting the Venue Manager in leading your team from the front.


The ideal candidate will be passionate about customer service, professionally presented, and commercially savvy with the ability to effectively manage policy rollouts.


We are looking for individuals who can lead, motivate, and adapt to a fast-paced environment while maintaining flexibility with regards to working hours and days.


In return, we offer an attractive bonus scheme and industry-leading benefits, including a company pension and flexible scheduling.


Key Responsibilities:



  • Deliver exceptional customer service and drive sales growth
  • Lead and motivate a high-performing team
  • Manage policy and procedure rollouts effectively
  • Work collaboratively with the Venue Manager to achieve business objectives

Requirements:



  • Proven track record of delivering excellent customer service
  • Strong leadership and motivational skills
  • Commercial acumen and ability to drive sales growth
  • Flexibility to work varied shifts, including weekends and bank holidays
  • Ability to undergo a DBS background check

Salary Details:


This exciting opportunity comes with a competitive salary of £29,000 per year, plus a generous bonus scheme and industry-leading benefits.