PCN Care Co-ordinator Administrator
2 months ago
Job summary
Harpenden Health PCN are looking for an enthusiastic Care Coordinator Administrator. A part-time permanent role working between 18-22 hours per week with flexibility around school hours (if applicable).
Care Co-ordination requires a dedicated self-starter, enthusiastic to work with 3x GP Practices atscale. The successful candidate willbe based in a local cluster of Practices as part of the PCN. We are looking for a caring, dedicated,reliable and person-focused individual, who enjoys working with a wide range ofpeople on a variety of clinical areas. You will need to have good organisational skills, confident in IT / MS Office packagesand possess excellent administration skills.
Main duties of the job
This role is Non-Clinical.
Care coordinators work closely with the PCN clinical teams todeliver demanding National vaccination programmes. The successful candidate will be liaisingverbally with patients who have complex health needs. In addition to liaising with Patients, youwill also be liaising with the local voluntary sector. We are looking for someone highly motivated, proactivewith a flexible attitude. Keen to workand learn as part of a team and committed to providing people, their families,and carers with high quality support.
About us
Harpenden Health PCN is looking for an experiencedadministrator to complement our team. As a group of 3 high achieving practices,we aim to provide a patient friendly quality service to our 45,000 patients. Weenjoy multidisciplinary team working and the opportunities that collaborativeworking in a PCN brings.
Job description
Job responsibilities
Coordination and Integration
Establish strong working relationships with GPs and practice teamsand work collaboratively with other Care Co-ordinators, Social Prescribing LinkWorkers and Health and Wellbeing Coaches, supporting each other, respectingeach others views, and meeting regularly as ateam.
Act as a champion for personalised care and shared decision makingwithin the PCN; assisting in monthlyMDT meetings, establishing, and maintaining links with our Care Homes.
Supporting the work of the clinical leads of the PCN in deliveringa holistic and timely support in relation to the NHS Enhanced Service andpriorities of the wider NHS England.
Liaising with our Clinical Pharmacist teams to ensure patientsreceive timely and appropriate medication reviews.
Ensuring regular and effective communication with our localsupport agencies within and outside the NHS.
Demonstrate a flexible attitude and be prepared to carry out otherduties as may be reasonably required from time to time within the generalcharacter of the post or the level of responsibility of the role, ensuring thatwork is delivered in a timely and effective manner.
Undertake continual personal and professional development, takingan active part in reviewing and developing the role and responsibilities, andprovide evidence of learning activity as required.
Care and support
Have apositive, empathetic, and responsive conversation with the person and theirfamily and carer(s) about their needs.
Support patientsto develop and implement personalised care and support plans. Ensurepersonalised care and support plans are communicated to the GP and any otherprofessionals involved in the patients careand uploaded to the relevant online care records, with activity recordedusing the relevant SNOMED codes.
Key Areas
Help patientsto manage their needs through answering queries on the telephone, making andmanaging appointments, and help them make choices about their care.
Providecoordination and navigation for patients and their carers across health andcare services, working closely with Social Prescribing Link Workers, Health andWellbeing Coaches, and other primary care professionals; helping to ensure patients receive a joined-upservice and the most appropriate support.
Workcollaboratively with GPs and other primary care professionals within the PCN.
Support the coordination anddelivery of multidisciplinary teams with thePCN.
Support PCNs;developing communication channels with GPs, patients, their families, carers,and agencies.
Conductfollow-ups on communications from out of hospital and in-patient services.
Supportpractices to keep care records up to date by identifying and updating missingor out-of-date information about the personscircumstances.
Person Specification
Qualifications
Essential
Educated to GCSE level (or equivalent) including Maths & English
Experience
Essential
Experience of working within multi- professional team environments Excellent communication skills (written and oral), clear polite telephone manner Good knowledge of MS Office and Outlook Strong organisational skills, including planning, prioritising, time management and record keeping Good interpersonal skills and the ability to work flexibly and enthusiastically within a team or on own initiative Problem solving and analytical skills
Desirable
Experience of working in a health care setting Experience of supporting people, their families, and carers in a related role Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Knowledge of how the NHS works, including Primary Care and PCNs Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Knowledge of how the NHS works, including Primary Care and PCNs Knowledge of EMIS
Personal Qualities
Essential
Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles, and diversity Commitment to reducing health inequalities and proactively working to reach people from diverse communities Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential Ability to communicate effectively, both verbally and in writing, with community groups, partner agencies and stakeholders Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Ability to demonstrate personal accountability, emotional resilience, and work well under pressure Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines-
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