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House Manager

4 months ago

Isleworth, United Kingdom McCarthy Stone Full time

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to lead their estate at Beck House, Isleworth, Greater London

Hours: 25 hours per week Monday to Friday, working throughout the year.

Salary: £25,724.44 FTE – ACTUAL £17381.42 plus benefits

Benefits:

Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets.

About the Role of a House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles.

Some of the House Manager duties within this role include:

  • Welcoming new Homeowners and supporting them to settle into their apartments.
  • Providing a professional front of house service and dealing all visitors in a friendly manner.
  • Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
  • Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
  • Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
  • Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
  • Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
  • Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

  • Excellent communication skills with a real “can do” attitude.
  • Extensive experience in a professional customer service orientated position.
  • A professional approach with high quality standards.
  • Thrives in a busy a varied role, where every day will be different.
  • Be resilient and can problem solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy including Microsoft Word and Outlook.
  • Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

Could this role be the perfect job for you?  All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.