E-commerce Administrator

5 months ago

Isleworth, United Kingdom Abstract House Full time

At Abstract House, we are the UK's most loved online art gallery. We design and make our premium wall art and frames in our Isleworth, Greater London HQ. As we expand, we are looking for an experienced Administrator as we go through our next phase of growth. The position will be based in Isleworth, TW7 6GF.

An interest in art and interior design is recommended as you will be based in our Design Studio and will have the opportunity to get involved in ad-hoc projects.

**Key responsibilities**:

- Proactively respond to product queries and provide advice based on product knowledge, while keeping up to date on all product changes.
- Order management and logistics.
- Creating images to spec using Adobe Photoshop. Full training will be given.
- Updating all systems and spreadsheets to provide accurate view to support sales and the delivery of our sales strategy.
- Ensuring product data is listed accurately and are kept updated across various channels.
- Following up order enquiries and quotations.

**Customer Service**
- Handle any customer issues to complete resolution ensuring every customer has an outstanding user journey and with a pro-active nature.
- Handling all couriers, suppliers and third party clients.
- Collaborate with Production Team regarding customer orders or enquiries.
- Assisting with trade orders and brand partnerships.

**Marketing**
- Preparing weekly reports and sales presentations when required
- Collaborate with internal teams on creative requirements, deadlines and pushing website updates and new artwork collections live across all channels.
- Produce high-res images for press, creating images from templates provided to push live on website.
- Update social media in accordance with our content calendar.
- Assisting with influencers and marketing opportunities.
- Assisting with photoshoots and model bookings.
- Assist Marketing Team with other ad hoc tasks where required.

**Administrative Duties & Clerical**
- Maintaining customer databases and CRM.
- Updating and sending quotes to clients, and follow-up.
- Managing stock, assisting with ordering supplies
- Providing admin support for financial processing (eg. invoices, projects and orders)
- Data entry and updating of all catalogue data, updating and listing products on various channels.
- Secretarial/PA duties on occasion when required.
- Assisting with clients during showroom visits/appointments where required.
- Additional tasks include logging and completing insurance claims, tracking orders, following up enquiries and other ad-hoc tasks.

**Person Specification**:
Must be highly proficient in Excel/Google Sheets and CRM software. Full training will be given.

We are a busy department and it is imperative you have strong time management and attention to detail with a flexible approach. Willing to help out other teams during busy periods. There will also be the opportunity to work on new projects for further development and to drive sales strategy.

There will also be an opportunity to complete further training and education to improve skills and for personal growth.

Full Time, Permanent position.

Hours: Monday - Friday, 37.5 hours per week 8 am - 4:30 pm.

Start Date: ASAP

Location: Isleworth, Middlesex TW7

Starting Salary: £25,000

No agencies.

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Isleworth, TW7 6GF (required)

Ability to Relocate:

- Isleworth, TW7 6GF: Relocate before starting work (required)

Work Location: In person

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