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Front of House Team Member

2 months ago

Isleworth, Greater London, United Kingdom CH&CO Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Front of House team as a Front of House Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience in our food service environment.

Key Responsibilities

  • Food Service
    • Serve all food to the highest standard and in line with our company's style using the correct tools and presentation techniques.
    • Prepare and serve all beverages in a timely manner and to our company's standard.
    • Assist with food preparation in the kitchen to our company's standard as required.
    • Set up service counters for service and keep the service areas clean, tidy, and presentable in line with our company's standards and ensure the availability of product during all service periods.
    • Clean and wash up all equipment, kitchen, and service areas to comply with cleaning schedules.
  • Customer Service
    • Present and maintain a professional and friendly image with the client and customers at the relevant site.
    • Attend to customer needs in a polite and helpful and friendly manner providing assistance where necessary in line with our company's style.
    • Provide information to customers about the food and make recommendations.
    • Work with all colleagues in a polite and helpful way to ensure excellent customer service.
    • Accurately and efficiently handle all transactions and assist with cashing up procedures in line with our company's standards.
  • Health & Safety
    • Understand and comply with our company's and statutory health, hygiene, and safety, quality standards including COSHH and HACCP ensuring all tasks are carried out in accordance with these standards.
    • Wear the correct uniform and safety shoes as directed and maintain uniform items appropriately.
    • Report any equipment and/or building fabric faults and any hygiene, health, and safety hazard to the General Manager.
  • Occasional Responsibilities
    • Attend training courses and attend our company's meetings when necessary.
    • Assist in monthly stock take as directed.

What's in it for you?

Working with CH&CO has its perks. People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.

  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • A holiday purchase scheme
  • Regular social events and communication with our leaders
  • Volunteering days
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers
  • Cycle to work scheme