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Customer Service Advisor

4 months ago

Haydock, United Kingdom DX Full time

Role summary

:

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities:

Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts Action all customer queries in line with the required processes and service level agreements Work as part of a team to ensure great customer service delivery – every time Engage proactively with service centres to ensure customer requirements are received and actioned Recognise and deal with queries, requests and problems in line with our customer account requirements Identification and action of escalation issues Undertake any other customer account support duties as required

Benefits:

Competitive Rates of Pay Holidays: 20 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more

We look forward to hearing from you