Customer Service Advisor
6 months ago
**Customer Service Advisor**
- Based at MPAAS Head Office, Unit 2, Nassau Business Park, Haydock, WA11 9FW _
**Who are MPAAS?**
MPAAS are an accredited Meter Operator and Meter Asset Manager which means that not only do we own the smart meter asset, but we can fit the smart meter on behalf of your energy supplier. This makes us the face of the energy supplier; the ones who visit your home or business and our qualified Dual Fuel Meter Installers undertake the installation. In addition to this we also undertake revenue protection work for our energy suppliers. That’s why we pride ourselves in delivering first class customer service to all of our consumers. From the point of booking through to installation our personalised consumer journey keeps everyone informed every step of the way.
**Summary of the role**
**Your overarching key responsibilities**
- Predominantly taking inbound and outbound calls to our customers
- Ensuring that systems and date are kept up to date daily.
- Providing support to our offshore teams.
- And any other duties as required from time to time in response to business changes
**Where you will fit in the Company**
You will work in our Back Office department and will report directly into a Team leader.
**What we are ideally looking for in you**
- Administration and telephony experience preferred but not essential as full training will be given.
- Good organisational skills, including the ability to prioritise own workload.
- High levels of attention to detail.
- Strong customer service skills.
- Experience of Microsoft Office and Outlook/Excel.
- Experience of using database platforms.
- Must be a hard worker that’s ready to get stuck in Other personal attributes that we would like you to have
- Happy to be speaking with both customers of our clients and our own internal workforce over the phone.
- IT literate - You will be using numerous Microsoft programmes including Excel, Outlook and Teams along with other systems.
- Ability to work in an agile environment - Able to react to anything that may happen throughout the day.
**Working Hours**
You will be required to work 37.5 hours per week, Monday - Friday. Please be aware, this role will require you to be office based full time.
You will be required to work the following shift patterns:
- 08:00 - 16:00
- 10:00 - 18:00
- 12:00 - 20:00
**The Salary & Terms applicable for this role**
- **Basic Salary**: £23,500
- ** Bonus**: Company performance related bonus of up to 10%
- **Holidays**: 23 days + bank holidays - Plus 1 extra day per year worked for MPAAS, up to a maximum of 25
- **Holiday Buy & Sell Scheme**:You will have the opportunity to purchase up to 5 extra days holiday per year, or sell any unused holidays back to the business.
- **Vitality Private Medical Healthcare**:After 3 months service, you will have the opportunity to be enrolled into our Vitality Private Medical Care scheme.
- **Life Assurance Cover** - If the most unfortunate was to happen whilst you were an employee of MPAAS, a beneficiary of your choice will receive 2x your annual salary
- **Pension**: Standard Pension of 5% employee, 3% employer
**Please note anyone for this role must complete a DBS Check.**
***
**Thinking about applying?**
We are an equal opportunities employer and believe in treating people with equal respect
- the business wouldn’t succeed without you. If you need us to make any kind of adjustment to accommodate your needs, then let us know.
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