Customer Service Team Lead

5 months ago


Haydock, United Kingdom Affinity Search Full time

**Customer Service Team Leader**

**Haydock**

**£24,000 - £27,000**

**Monday - Friday**

**Responsibilities of a Customer Service Team Leader**:

- Lead a small team, providing hands-on guidance and support for day-to-day administrative tasks.
- Manage and maintain our back office systems, ensuring accuracy and efficiency in all administrative processes.
- Collaborate with team members to deliver exceptional customer service, resolve issues promptly, and enhance overall customer satisfaction.
- Develop and implement effective communication strategies to keep investors and financial advisers informed of relevant updates and changes.
- Foster positive relationships with investors and financial advisers, building rapport and trust through excellent communication and service delivery.

**The successful Customer Service Team Leader will have**:

- Excellent telephone manner and strong communication skills, enabling effective interaction with clients.
- Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) to efficiently handle data and correspondence.
- Attention to detail and the ability to work accurately and independently.
- Enthusiasm, a positive attitude, and a desire to grow within the company.
- Strong organizational and prioritization skills, capable of managing multiple tasks with mínimal supervision.
- While specific financial services experience is not required, it may be advantageous.

**Salary**: £24,000.00-£27,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Haydock: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: 939



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