Customer Service Co-ordinator

7 months ago


Haydock, United Kingdom Aimia Foods Ltd Full time

**About Us**

We're a major food and drinks manufacturer based in Haydock, did you know that for every £5 spent on Hot Milky Drinks in the UK, £1 is made by us? We own major brands like HORLICKS, Drink me Chai, Shmoo, Juice Break and Milfresh, and we have long standing partnerships with brands such as Mars and Galaxy.

In return for your great attitude we will provide all the support you need to hit the ground running, as well as all the development you need to help you achieve your career aspirations.

Our people have access to a range of unique benefits including holiday homes in Spain, Devon and the Lakes.

Join our team and come along on our journey to becoming world renowned as a market leading, multi-channel Manufacturer and Distributor of Food and Beverage brands.

**THE ROLE**:
The Customer Service Department exists to give reliable and professional service to both its internal and its external customers. The company views customer service as an integral part of its sales marketing and supply chain strategy, creating competitive advantage by ensuring consistently high levels of customer satisfaction.

**Duties will include**:

- Direct input all orders accurately, ensuring minimum order quantities and pallet layers are met.
- Liaise with third party Haulier’s ensuring adherence to Supply Chain lead times.
- Pro-actively minimise distribution costs, by consolidating deliveries wherever possible.
- To resolve customer queries satisfactorily for customers in an efficient and courteous and manner.
- Follow customer and consumer complaint procedures until an acceptable query resolution has been found within the agreed time scales.
- To provide internal sales support and communicate all relevant information to account managers.
- Deliver a high level of customer service at all times, constantly striving to overachieve customer expectations, in the areas of Consumer (End User) Care, Customer Care and E-Commerce Consumer Care.
- Build and maintain a customer database with accurate contact details and customer records.
- To minimise credits and pro-actively reduce credits wherever possible.
- To agree and facilitate the return of goods to Aimia Foods, from a customers premises, or the end user, within current guidelines.
- Communicate with key customers to keep them advised of production, stock levels and delivery expectations.
- Responsible to complete administration accurately and to update processes in SOP file on an on-going basis.
- Operate all procedures and perform any tasks that might be reasonably expected to fall within customer service business areas of responsibility.
- Take on ad hoc duties when requested.
- As required, rotate across all Customer Sectors.
- Support relevant Account Managers, following respective journey plans.
- Drive all relevant Product/Brand Promotional Activity.

**THE CANDIDATE**:
**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person


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