Customer Relations Executive
6 months ago
**Job Overview**:
Film & Foil Solutions Limited, a leading UK converter and stockist of Flexible packaging films, print lamination films, and speciality plastics, paper, and aluminium foils, is looking for a proactive and dedicated Customer Account Manager. This role combines hands-on sales and purchase administration with strategic account management to ensure seamless order processing and enhanced customer relationships.
**Key Responsibilities**:
- Manage the entire order lifecycle, process sales orders, allocate stock, and co ordinate with planning production, and warehouse teams to ensure timely delivery.
- Conduct regular reviews with existing customers, including monthly or bi-monthly meetings via telephone or Teams, to assess service levels and gather feedback.
- Stock management and the print sign-off process, ensuring high-quality output and adherence to timelines.
- Maintain accurate records of customer interactions, orders, and stock levels, including Call off stocks, and ensure that customers adhere to agreed terms.
- Monitor and report on On-Time In-Full (OTIF) statistics, proactively identifying and addressing potential delivery issues.
- Evaluate customer satisfaction levels.
- Identify opportunities to reduce stock holding and increase operational efficiency.
**Skills & Qualifications**
Exceptional communications skills, with a strong customer service orientation and the ability to build lasting relationships.
Solid administrative and organizational skills, with a keen eye for detail and the capacity to manage multiple tasks simultaneously.
Team player with a positive attitude, strong work ethic, and problem-solving abilities.
Some technical knowledge of print and packaging products preferred.
Experience in sales or account management within a similar industry is advantageous.
**Benefits**
Join a dynamic and supportive team within a well-established company.
Opportunity for professional growth and development.
Competitive salary and job security.
**Salary**: £24,000.00-£29,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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