Customer Service Administrator
6 months ago
Our client, a service provider based in Haydock are looking to recruit a Customer Support Administrator to join their Customer Service department. This is a vital role in the success of the business and will work closely with the Customer Support Manager and Engineering Manager in planning and allocating works to engineers and ensuring all tasks are completed in accordance with the client’s instruction.
Job Role:
The main responsibilities for this Customer Support Administrator role will include:
- Answering and directing telephone calls taking messages as necessary.
- Organising and scheduling Service/Small works appointments.
- Completing and maintaining accurate records in relation to Service & Small work jobs using the Company’s standard documents.
- Planning meetings as requested and take detailed minutes.
- Assisting in the preparation of regularly scheduled reports.
- Drafting, formatting and printing relevant documents.
- Completing quotes for Customer Support Manger & Engineering manager
- Ordering appropriate kit under direction from Customer Support Manager & Engineering Manager.
- Maintaining Service/Small works filing system.
- Maintaining Engineer stock list via database, re-ordering stock as required.
- Inputting and maintaining correct client information on data bases.
- Arranging engineer site visits with client.
- Booking travel arrangements for Service staff.
- Meeting and greeting visitors.
- Raising purchase orders and tracks the purchase of parts and arranges for the return of defective equipment.
- Liaising with suppliers regarding equipment availability, prices & delivery dates.
- Managing outgoing post and records data on special deliveries.
- Photocopying & files appropriate documents as needed.
- Assisting in the completion of the service/small works file ensuring its content complies with the company process and required compliance. For e.g. NSI, BAFE, ISO.
- Assisting in resolving or escalating clients & engineers queries in a timely manner.
- Attending identified training.
- Allocating jobs to engineers
- Planning in jobs with clients.
- Invoicing clients via finance/CST software package liaising with finance team in relation to queries.
- General administration duties
- Ability to undertake a wide range of administrative tasks including word processing and filing;
- Good IT skills, including knowledge of a range of software packages;
- Proven literacy, numeracy and communication skills;
- Ability to deal with difficult situations and resolve issues;
- Ability to respect confidentiality;
- Ability to work under limited supervision, including determining and organising information and managing own workload;
- The capacity to prioritise tasks and work under pressure;
- Good communication and customer service skills;
- Strong attention to detail;
- Flexibility and adaptability to changing workloads
The Package
- The role is office based (Haydock) Monday
- Friday 8am-4:30pm
- Salary of £25K per annum
- 20 days annual leave
- Birthday off
- Option to purchase additional leave
- Company Pension
- Employee Welfare
- Social Events
If you have the skills and experience listed above and looking for a new role as a Customer Service Administrator with a fantastic Haydock based company, please APPLY TODAY Early interviews are offered for this position.
As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
**Job Types**: Full-time, Permanent
Pay: £25,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
-
Customer Administrator
6 months ago
Haydock, United Kingdom Affinity Search Full time**Customer Administrator** **Haydock** **£19,500 - £21,500** **Monday - Friday** Our client is a successful and growing Financial Services company, committed to providing exceptional service to their valued investors and financial advisers. They are currently seeking a dedicated and enthusiastic individual to join our team as a Customer Administrator....
-
Administrator - Customer Solutions
6 months ago
Haydock, United Kingdom Speedy Hire PLC Full timeJob Introduction An opportunity has arisen for an **Administrator within our Customer Services Department in Haydock.** This will involve providing administrative support, handling incoming calls, accurate completion of paperwork including post, supporting the depot with meeting organisation, as well as remaining up to date with the hire and sale figures...
-
Customer Service Advisor
5 months ago
Haydock, United Kingdom Affinity Search Full time**Customer Service Advisor** **Haydock** **£20,000 - £25,000** **Monday - Friday** Our client is a successful and growing Financial Services company, committed to providing exceptional service to their valued investors and financial advisers. They are currently seeking a dedicated and enthusiastic individual to join our team as a Customer...
-
Administrator - Customer Solutions
5 months ago
Haydock, United Kingdom Speedy Hire PLC Full timeJob Introduction An opportunity has arisen for an **Administrator within our Customer Solutions Department in Haydock**.** This will involve providing administrative support, handling incoming calls, accurate completion of paperwork including post and effectively assisting in all aspects of the administration of the Operational Excellence Team. At Speedy,...
-
Customer Solutions Administrator
4 weeks ago
Haydock, St. Helens, United Kingdom Speedy services Full timeJob SummaryWe are seeking an experienced Administrator to join our Customer Solutions Department in Haydock. The successful candidate will provide administrative support, handle incoming calls, and ensure the accurate completion of paperwork, including post. This role involves assisting in all aspects of the administration of the Operational Excellence Team...
-
Administrator - Customer Solutions
5 months ago
Haydock, United Kingdom Speedy Hire PLC Full timeJob Introduction Full Time and Part Time opportunities An opportunity has arisen for an **Administrator within our Customer Solutions Department in Haydock**.** This will involve providing administrative support, handling incoming calls, accurate completion of paperwork including post and effectively assisting in all aspects of the administration of the...
-
Administrator - Customer Solutions
6 months ago
Haydock, United Kingdom Speedy Hire PLC Full timeJob Introduction An opportunity has arisen for an part time **Administrator within our Customer Solutions Department in Haydock.** This will involve providing administrative support, handling incoming calls, accurate completion of paperwork including post and effectively assisting in all aspects of the administration of the Operational Excellence Team. At...
-
Administrator - Customer Solutions
5 months ago
Haydock, United Kingdom Speedy Hire PLC Full timeJob Introduction Full Time and Part Time opportunities An opportunity has arisen for an **Administrator within our Customer Solutions Department in Haydock**.** This will involve providing administrative support, handling incoming calls, accurate completion of paperwork including post and effectively assisting in all aspects of the administration of the...
-
Administrator - Customer Solutions
6 months ago
Haydock, United Kingdom Speedy Hire PLC Full timeJob Introduction An opportunity has arisen for an **Administrator within our Customer Solutions Department in Haydock.** This will involve providing administrative support, handling incoming calls, accurate completion of paperwork including post and effectively assisting in all aspects of the administration of the Operational Excellence Team. At Speedy,...
-
Customer Service Team Lead
6 months ago
Haydock, United Kingdom Affinity Search Full time**Customer Service Team Leader** **Haydock** **£24,000 - £27,000** **Monday - Friday** **Responsibilities of a Customer Service Team Leader**: - Lead a small team, providing hands-on guidance and support for day-to-day administrative tasks. - Manage and maintain our back office systems, ensuring accuracy and efficiency in all administrative...
-
Customer Service Call Centre
6 months ago
Haydock, United Kingdom StartMonday.co.uk Full time**Call Centre Customer Service Advisor (31hrs)** **Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am - 3:00pm** **Office Based Ashton in Makerfield (Nr Haydock)** - **Do you have Receptionist, Customer Service, Call Centre experience?**: - **Are you customer focused, have basic computer skills & a great phone manner?** A worldwide Manufacturer of...
-
Customer Service Call Centre
5 months ago
Haydock, United Kingdom StartMonday.co.uk Full time**Customer Service Receptionist** **Part Time - Tuesday - Friday 08:00am - 2:00pm / Sat 08:00am - 15:00pm (31hrs)** **Office Based Ashton in Makerfield (Nr Haydock)** - **Do you have Receptionist, Customer Service, Call Centre experience?**: - **Are you customer focused, have basic computer skills & a great phone manner?** A worldwide Manufacturer of...
-
Fleet Support Administrator
5 months ago
Haydock, United Kingdom North West Ambulance Service NHS Trust Full timeFleet Support Administrator - North West Ambulance Service NHS Trust - Haydock. The Fleet Support Team within the North West Ambulance Service NHS Trust plays an essential role in supporting our front-line clinicians in the management and administration of logistic support functions, assisting to maintain the availability of the Trust’s vehicle...
-
Customer Service Advisor
6 months ago
Haydock, United Kingdom Mpaas Ltd Full time**Customer Service Advisor** - Based at MPAAS Head Office, Unit 2, Nassau Business Park, Haydock, WA11 9FW _ **Who are MPAAS?** MPAAS are an accredited Meter Operator and Meter Asset Manager which means that not only do we own the smart meter asset, but we can fit the smart meter on behalf of your energy supplier. This makes us the face of the energy...
-
Fleet Support Administrator
5 months ago
Haydock, United Kingdom North West Ambulance Service NHS Trust Full timeFleet Support Administrator - North West Ambulance Service NHS Trust - Haydock. The Fleet Support Team within the North West Ambulance Service NHS Trust plays an essential role in supporting our front-line clinicians in the management and administration of logistic support functions, assisting to maintain the availability of the Trust’s vehicle...
-
Customer Service Co-ordinator
5 months ago
Haydock, United Kingdom Aimia Foods Ltd Full time**About Us** We're a major food and drinks manufacturer based in Haydock, did you know that for every £5 spent on Hot Milky Drinks in the UK, £1 is made by us? We own major brands like HORLICKS, Drink me Chai, Shmoo, Juice Break and Milfresh, and we have long standing partnerships with brands such as Mars and Galaxy. In return for your great attitude we...
-
Customer Service Co-ordinator
6 months ago
Haydock, United Kingdom Aimia Foods Ltd Full time**About Us** We're a major food and drinks manufacturer based in Haydock, did you know that for every £5 spent on Hot Milky Drinks in the UK, £1 is made by us? We own major brands like HORLICKS, Drink me Chai, Shmoo, Juice Break and Milfresh, and we have long standing partnerships with brands such as Mars and Galaxy. In return for your great attitude we...
-
Sales Administrator
5 months ago
Haydock, United Kingdom Eriks Full time**Job title: Sales Administrator** **Job Location: Haydock** **ABOUT US -** Hi, we’re ERIKS - a leading Specialised Industrial Service Provider. We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and...
-
Sales Administrator
6 months ago
Haydock, United Kingdom Eriks Full time**Job title: Sales Administrator** **Job Location: Haydock** **ABOUT THE ROLE -** In this role you will be the first point of contact for ERIKS customers when enquiring about our products and services. At ERIKS, every day is different, from the nature of the products on offer, to the industry our customers are from. You'll be adaptable, a problem...
-
Customer Services Assistant
5 months ago
Haydock, United Kingdom Advanced Insulation Materials Ltd Full timeAdvanced Insulation Materials Ltd are Online Thermal Insulation Distributors offering a range of HVAC materials. Independent family run company shipping insulation products all across the UK **Position**: Customer Service Representative **Location**: Haydock The Customer Service Representative will work with our customers to ensure their orders are...