Customer Services Assistant
5 months ago
Advanced Insulation Materials Ltd are Online Thermal Insulation Distributors offering a range of HVAC materials. Independent family run company shipping insulation products all across the UK
**Position**: Customer Service Representative
**Location**: Haydock
The Customer Service Representative will work with our customers to ensure their orders are processed and delivered in a timely manner. This position is responsible for contacting customers to confirm orders, answer questions, and resolve any issues that may arise from third-party vendors. The Customer Service Representative will also be able to answer customer service inquiries in a timely manner and communicate effectively with other team members.
**Essential Duties & Responsibilities**:
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers
- Provide accurate, valid, and complete information.
- Services**:Customer service representative duties include responding to customer inquiries, complaints, and requests for services; processing orders for delivery; communicating with third-party vendors; entering information into the company’s databases. Other duties include organizing office supplies, cleaning office equipment, etc.**
Skills & Qualifications:
- Must be at least 18 years old.
- High school diploma or equivalent qualification required. College degree preferred.
**Salary**: £21,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Haydock, WA11 9UA: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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