Customer Service Representative

5 days ago


Haydock, St. Helens, United Kingdom Speedy services Full time
Customer Service Coordinator

At Speedy Services, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and accurate resolution of customer queries and complaints.
  • Communicate effectively with internal teams to ensure seamless service delivery.
  • Proactively identify opportunities to improve customer satisfaction and experience.
  • Manage and set up alerts for managers to ensure timely resolution of customer issues.
  • Coordinate action to establish root cause and implement process improvements.
Requirements:
  • Excellent listening and communication skills.
  • Top-notch problem-solving and troubleshooting skills.
  • A genuine passion for customer service and a professional telephone manner.
  • Resilience, understanding, and patience.
  • Ability to work to targets and adapt to individual and operational change.
What We Offer:
  • 26 days holiday (plus bank holidays).
  • Life assurance.
  • Pension Scheme.
  • Canteen facilities.
  • 95% discount across the Speedy brand.
  • Opportunities for training, development, and career progression.

We're committed to providing a positive and supportive work environment, and we're looking for someone who shares our values and is passionate about delivering exceptional customer service. If you're a motivated and customer-focused individual, we'd love to hear from you.



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