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Admin Support

1 month ago

Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Job summary

Admin Support Post - Band 3

30 hours per week. Based at Wayside House and The Birches.

We have an exciting opportunity to recruit a Band 3 Admin Support within our Children's Community Nursing Admin Team

We are looking for a dynamic individual with excellent communication, organisational and secretarial skills to support the administration function.

Main duties of the job

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

The successful candidates will provide an efficient and comprehensive administration service to support the wide range of clinicians within the teams. We are looking for individuals with a positive and compassionate approach to supporting patient care. They will work within a busy integrated and skill mixed Admin Team. They will need to be confident and empathetic in dealing with sensitive telephone calls and complaints, with an excellent telephone manner. The ability to work well as part of team is vital in this role as we rely on each other for support with work load and guidance with sensitive patient queries.

About us

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

Job description

Job responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

We are looking for individuals with a positive and compassionate approach to supporting patient care. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, typing letters, digital dictation and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical and you must be able to concentrate in a busy working environment.

The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Excellent IT skills are essential, with experience of Word processing, excel data entry, email and audio typing. Previous experience of working within a health care setting would be desirable.

We are looking for individuals with a positive approach to change who are supportive of regular service improvements. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Person Specification

Qualifications

Essential

Good General Education (grade A-C) QCF Business Admin/Customer Service Level 2

Knowledge & Skills

Essential

Excellent Communication Manage and Prioritise own and others workload and use initiative Good organisation skills and ability to multitask knowledge and understanding of reception/office procedures Maintain relevant recording and information system Understand Confidentiality

Experience

Essential

Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a busy office / customer care environment