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Bank Receptionist

3 months ago

Croydon, United Kingdom East Croydon Medical Centre Full time

Job summary

JobSummary:

To be responsible for undertaking a widerange of reception duties and the provision of general support to themultidisciplinary team. Duties can include but are not limited to, greeting,and directing patients, effective use of the appointment system, bookingappointments, processing of information, and assisting patients as required. Toact as the central point of contact for patients, the distribution ofinformation, messages, and enquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary care andcommunity service providers.

Its a bankposition with flexible working hours as per duty rota.

Main duties of the job

AppointmentManagement

PhoneHandling

PatientSignposting and communication

Healthcarerecords management

QueryManagement

StaffSupport

Opening/ClosingProcedures

About us

East Croydon Medical Centre is centrally located in the fast developing town of Croydonwith its many transport links.

The practice care for 25,000 patients from a diversepopulation.

We are a large, hardworking General Practice with amulti-disciplinary Team which includes Pharmacists, Practice Nurses, HealthcareAssistants, Physician Associates, GPs, along with a supportive and experiencedadministrative Team. We enjoy and feel positive about modern General Practicebut also strive to ensure a healthy home/work balance. We are active members ofour Primary Care Network and support the ethos behind this.

Job description

Job responsibilities

Maintainingand monitoring the practice appointment system

Processpersonal, telephone and e-requests for appointments

Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately.

Signpostpatients to the correct service.

Initiatingcontact with and responding to, requests from patients, team members andexternal agencies.

Photocopydocumentation as required.

Dataentry of new and temporary registrations and relevant patient information asrequired.

Inputdata into the patients healthcare records as necessary.

Directrequests for information SAR, insurance / solicitors letters and DVLAforms to the administrative team

Manageall queries as necessary in an efficient manner

Carryout system searches as requested

Maintaina clean, tidy, effective working area at all times

Monitorand maintain the reception area and notice boards

Supportall clinical staff with general tasks as requested

Inaddition to the primary responsibilities, the receptionist may be requested to:

Partakein audit as directed by the audit lead

Supportadministrative staff, providing cover during staff absences

Scanningof patient related documentation and attaching scanned documents to patientshealthcare records

Completeopening and closing procedures in accordance with the duty rota

Confidentiality:

Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately.

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

Person Specification

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure

Desirable

EMIS / Systmone / Vision user skills

Qualifications

Essential

Educated to GCSE level or equivalent. GCSE Mathematics & English (C or above)

Desirable

NVQ Level 2 in Health and Social Care AMSPAR Receptionists Qualification

Experience

Essential

Experience of working with the general public. Experience of working in a health care setting. Experience of administrative duties.

Desirable

Experience of medical terminology.