Receptionist

4 months ago

Croydon, United Kingdom Harris Federation Full time

**Summary**
We are looking for a Receptionist Admin Assistant to be the first point of contact for all visitors, staff and students at Harris Academy Beulah Hill. You will assist in the management of the reception area as well as providing administrative support to contribute to the smooth running of the academy.
**About Us**
Harris Academy Beulah Hill is an extremely popular 11-19 academy. We deliver a broad and challenging curriculum to all our students in a calm and well-ordered environment. We have high expectations of all members of the school community. This is reflected in our consistently high student performance at GCSE, progression to post 16 study at our sixth form and then on to some of the best universities in the country.

Beulah Hill is a wonderful place to learn and teach. We have a very hardworking team of teachers and support staff; they provide a caring and welcoming atmosphere for our students. Beulah Hill is a huge site with close to 8 acres of school buildings, sports halls, gymnasium, tennis courts and large playing fields / athletic track thus providing excellent facilities for our students. The academy also has full-time basketball and football coaches through its partnership with Greenhouse and Kinetic. We have recently invested over £1 million to further improve our outstanding facilities including the development of a state-of-the-art Design Technology room equipped with laser cuter and 3D Printers, Food room and a newly laid sports field to ensure all year-round sporting opportunities. The Academy has a limit of 800 places across Year 7-11. We are unlike other schools; we do not want to expand at this moment in time, in fact we wish to remain small for as long as possible This will ensure a small school where each child is known to staff and a caring environment can be provided.

**Main Areas of Responsibility**
Your responsibilities will include:

- Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
- Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
- Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
- Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
- General administrative duties such as typing, photocopying, filing, collation and distribution of post
- Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
- Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
- Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements

**Qualifications & Experience**
We would like to hear from you if you have:

- Qualifications to GCSE level or equivalent
- Competency in the use of Microsoft Office packages
- Proficiency in the use of computers and databases
- Previous experience in an administrative or front office/reception role
- Demonstrable customer service experience
- Good level of interpersonal and communication skills, with a good standard of written and spoken English
- Excellent organisational and time management skills
- Commitment to delivering excellent level of professional customer service
- Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
- High level of attention to detail and accuracy of work

For a full job description and person specification, please download the Job Pack.
**Next Steps**

**Professional Development & Benefits**
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.
**Safeguarding Notice**
**Equal Opportunities**

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we ser

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