Medical Receptionist

3 weeks ago


Croydon, United Kingdom The Whitehorse Practice Full time

The Whitehorse Practice in Croydon is looking for a **Receptionist**

One Regular shift for 21 hours per week Monday - Friday (AM&PM) Or

Practice opening hours are 08:00 am-18:30pm

Extended Access Hours are 18:30 pm - 20:00 pm

Essential skills include
- Good verbal and written communication
- An excellent telephone manner
- Ability to use own initiative
- Being able to quickly adapt combined with a willingness to learn is essential

Desirable
- Cover for additional shifts
- Good computer skills are desirable and previous experience within a similar role would be an advantage.

**Job Description - Medical Receptionist**

**Under direct supervision of the Reception Supervisor, Reporting to Practice Manager**
- Reception shift start at 08:00 or 13:15, all receptionists are to be available 15 minutes prior to start of shift
- Opening of premises: switch off burglar alarm, check heat/lights, check consulting rooms - **using checklist **Must be completed and Initialled
- Closure of premises at the end of the day, ensure the building is totally secured, lights off and alarm activated
- Receptionist are **responsible for signing in and out at the beginning and end of shifts**:

- Monitor the appointment system and report any problems
- Ensure that **consulting rooms are checked** **and stock replenished** before each session
- Ensure that reception stock such as forms etc. are available in reception
- Ensure that appointments are booked accurately with relevant patient details
- Ensure that patients without appointments, but who need “ urgent consultation” are seen in **a logical and non disruptive manner**:

- Advise patients of relevant charges for private services, accept payment and issue receipts for same
- Respond to all queries and requests for assistance from patients and other visitors
- All home visits require a telephone triage prior to booking an appointment.
- All receptionists must know **how to utilise HUB appointments, paramedics and referring to district nurses**:

- Ensure **correct information is given to patients on practice processes and requirements** such as Registration processes, Clinics & various Services available at the practice.
- Register new patients on **the EMIS registration screen**.
- Action **repeat prescription requests**:

- Action requests for Hospital transport
- Ensure **Reception and Waiting areas are infection control compliant at all times.**:

- **Report any problems** with utilities such as Telephones, Heating etc.
- Complete /Attend all suitable training courses and in house training provided by the practice
- All receptionist must attend meetings when informed.
- All receptionist are **responsible for the security of their individual log-in details**:

- All **receptionists are required to know the names of practice “Leads”** such as Safeguarding, Sepsis, Domestic Violence, FGM etc.
- **All practice staff are responsible for Safeguarding** (Vulnerable Adults & Children) and must know who to contact should they need to escalate a concern. ( Safeguarding flow chart and contact information on notice board)
- All receptionists should familiarise themselves with the lay out of the property and must know where their nearest fire exits are.
- All **fire** **exits must not be blocked.**:

- **Action tasks promptly**:

- **Flexibility is a requirement and a priority of all receptionists **needing to cover annual leave and sickness.
- **Note: Extended Access evening shifts can start from 14:00pm onwards and ends at 20:00 latest.**_

**Job Types**: Part-time, Permanent

**Salary**: £10.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Medical Receptionist: 1 year (required)

Shift availability:

- Day shift (required)

Work Location: One location


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