Receptionist

4 months ago


Croydon, United Kingdom Urban Medi Spa Full time

Job Description: Urban Medi Spa, a medically led clinic in Croydon, is currently seeking a dedicated and customer-focused individual to join our team as a receptionist. As the first point of contact for our esteemed clientele, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our clinic.

**Responsibilities**:

- Greet and welcome patients and visitors with a warm and friendly demeanor
- Answer phone calls, schedule appointments, and manage the clinic's appointment system
- Provide accurate and detailed information about our range of cosmetic treatments and services
- Assist patients with completing necessary forms and paperwork
- Maintain a clean and organised reception area, ensuring a professional and welcoming atmosphere
- Collaborate with the clinical team to ensure efficient patient flow and adherence to schedules
- Handle patient inquiries, requests, and concerns in a professional and timely manner
- Process payments and maintain accurate records of transactions
- Coordinate with other departments to ensure the seamless operation of the clinic
- Maintain confidentiality and comply with all clinic policies and procedures

Qualifications:

- Previous experience as a receptionist or in a customer service role is required
- Excellent interpersonal and communication skills, both verbal and written
- Strong organizational and multitasking abilities
- Ability to handle challenging situations with professionalism and empathy
- Attention to detail and accuracy in managing administrative tasks
- Proficiency in computer systems, including appointment scheduling software and Microsoft Office Suite
- Knowledge of cosmetic treatments and procedures is an advantage, but not required
- A positive attitude, friendly demeanor, and passion for delivering exceptional customer service

Working Hours and Compensation:

- This is a full-time position, with regular business hours from Tuesday to Saturday.
- Compensation will be competitive and based on experience.

**Salary**: £11.00-£18.00 per hour

**Benefits**:

- Company events

Schedule:

- Day shift

Ability to commute/relocate:

- Croydon: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: UMSREC001


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