Receptionist

5 months ago

Croydon, United Kingdom Harris Federation Full time

**Summary**
We are looking for an experienced individual to join our head office team as Receptionist.

**About Us**
We are a pioneering education charity, and one of the leading multi-academy trusts in the country. We have a track record of taking on some of the most challenging schools in London, turning them into places where every young person can access a high-quality education and have opportunities to succeed.

Educating 1 in 41 young people in London, we now have 52 primary and secondary academies transforming the life chances and opportunities of pupils from disadvantaged backgrounds.

The Harris Federation has a track record of accomplishment in achieving success through rapid school improvement and has built an unrivalled reputation for running outstanding academies in London.

Our central team comprises a dedicated, driven group of departments working centrally to provide support across the Federation and all of our academies. Across a multitude of key departments, we maintain expertise all integral to supporting central and academies in areas such as Finance, HR, Data, Estates Management, Talent and many more.

**Main Areas of Responsibility**
Your role will include:

- Professionally welcoming and receiving all visitors to Head Office in accordance with safeguarding and Health and Safety procedures
- Telephone switchboard services
- Ensuring reception and meeting areas are inspected, kept tidy and returned to original state following meetings, reporting any issues to Office Manager.
- Assisting Office Manager with office maintenance processes, including fire drills, engineers, heating/air con servicing etc.
- Ordering and preparation of refreshments for meetings and events
- Maintaining employee records for purpose of updating switchboard for leavers/new starters
- Receiving and distributing all incoming and outgoing mail and parcels and maintaining franking machine account
- Managing couriers and associated accounts
- Updating accurate academy contact sheet
- Providing confidential general clerical and administrative support
- Maintaining manual and computerised records
- Preparation and distribution of Board papers as required
- Covering a small number of duties in absence of office administrator e.g. updating website
- Collating, uploading and updating Head Office Flickr account
- Annual collecting and collating of information for mailing lists
- Ordering stationery for the office and ensuring stationery room is kept safe and tidy
- Monthly credit card reconciliation and recharges
- Maintaining and renewing annual subscriptions
- Raising Purchase Orders through internal system and reconciling related admin invoices
- Supporting Federation-wide events

For a full and detailed list of duties, please download the Job Pack.

**Qualifications & Experience**
We would like to hear from you if you have:

- Flexibility, with the ability to respond to and prioritise multiple demand
- The ability to work well with colleagues and visitors
- High level of adaptability to changing demands
- The ability to work collaboratively as part of a team, and to take the initiative when working independently
- Strong written and verbal communication skills
- Experience of delivering a high-quality service
- Experience of a range of general administrative duties
- Good ICT skills and experience, including Word, Excel, and management information systems
- Qualifications to GCSE level or equivalent
- High degree of professionalism and discretion towards role
- High level of initiative and enthusiasm
- Calm and steady manner
- A methodical and organised approach to work

Please download the Job Pack to review the full person specification for this role.

**Next Steps**

**Professional Development & Benefits**
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan including access to a virtual GP, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits.

Learn more about our benefits on our website.

**Safeguarding Notice**

**Equal Opportunities**

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

Job Reference: HF03987-HFED

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