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Retail Assistant

2 months ago

Lydney, United Kingdom Camphill Village Trust Full time

Purpose

Do enjoy being the face of retail? Do you love providing exceptional customer service?

Assisting the Retail Manager in the running of the retail operation, we are looking for candidates who have enthusiasm for high quality customer service in a mixed retail environment; but with particular interest and experience in plastic-free retailing. If the following appeals, we’d love to hear from you.

  • You enjoy supporting and servicing customers.
  • You want to provide the highest standards of customer service.
  • You love being part of a dedicated but fun team who always strive to provide an exceptional experience for all our customers.
  • You have a natural and caring ability and be keen to support people with learning or other disabilities and enable them to participate in work and society.

Before applying please note that the hours available will vary and cannot be guaranteed

Location & Travel

Community-based

This role will be based at our Taurus Crafts in Lydney.

About Taurus Crafts

Taurus Crafts is a vibrant visitor centre where you can see a wide range of arts and crafts. As well as being the home to a fantastic range of independent businesses, we run three shops with a mixed ability team. We are open daily providing opportunities for work placements & supported employment for people with mental health and learning disabilities as well as selling a range of unique goods selected for their ethics and products made in our communities.

Taurus Crafts provides work and training opportunities for the people we support, developing new skills, building confidence and enabling people to participate actively in the community.

We’re a centre of excellence recognised for working with people whose needs are not well met through mainstream education and employment programmes.

The people we support are at the heart of all we do, and Taurus Crafts is a place where people’s skills can shine.

At Taurus Crafts, people we support are involved in all aspects of our award-winning centre. Trainees serve in our shops and develop their hospitality skills in every area of our café. Our beautiful, artisan gifts and imaginatively designed cards are made by people with learning disabilities as is the crockery we use in our café, which is hand-thrown in our pottery at our nearby Grange Community.

We have many functions and events throughout the year, including our well attended Christmas Markets.

Duties & Responsibilities

Main responsibilities:

  • To be committed to customer service and the highest standards of service and presentation
  • Adhering to policies and procedures for the running of a profitable retail department.
  • To assist with the standard of presentation of the premises and equipment.
  • To ensure correct procedures are followed in the handling of cash, cheque and electronic payment transactions.
  • Maintain a fresh and attractive appearance of the retail area under the guidelines set by the Manager.
  • To undertake any other duties that may be required for the effective operation of the retail department.
  • With colleagues across Taurus Crafts, support the development of a sustainable visitor centre operating with a strong customer service focus.

Person Specification

Knowledge & Experience

Essential

  • You’re likely to have experience of working within a retail environment, but any customer service experience will be considered. Money handling experience is essential.
  • You’ll be used to dealing with members of the public and visitors and always strive to provide an exceptional customer experience.
  • You’ll need to be physically fit. Some of the work will require lifting and moving of stock or equipment.
  • You’ll have good numeracy and literacy skills.
  • You’ll be flexible; able to work additional shifts when major events or function are planned. As a craft centre, we attract families and visitors from all over the county plus holidaymakers to the Forest of Dean. It can get very busy but is a bustling, vibrant community.
  • But above all, you’ll enjoy having fun in a busy environment.

Desirable

  • Some administration experience and basic computer skills.
  • Experience of adults with learning disabilities desirable. 
  • Working knowledge of risk assessments, safeguarding, first line supervision, health and safety, and equalities and human rights essential.

Personal Attributes

  • A sense of humour and positive attitude really helps: we don’t expect our colleagues to be stand-up comedians but we do enjoy having fun
  • A “can do” attitude and willingness to ensure all our customers and visitors receive a great experience
  • Great communication and customer service skills

Education

  • Good level of standard education
  • GCSE Maths and English at Grade 4 (C) or above

Camphill Village Trust is an equal opportunity employer.

Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check

We reserve the right to close this advert early if we receive a sufficient number of applications.