Bank Retail Assistant

7 months ago


Lydney, United Kingdom Camphill Village Trust Full time

**Would you enjoy working in a beautiful location in the Forest of Dean, within retail outlets?**

**Job title**: Bank Retail Assistant

**Location**: Taurus Crafts, Lydney, Gloucestershire. GL15 6BU

**Purpose**: To assist the Retail Manager in running the retail operation ensuring we are well-stocked, well-presented and customers receive a high quality of service.

**Salary**: £10.42 per hour (Under 18s attract a lower rate of pay of £7.49 per hour)

**Hours**: Between 10:00 - 17:00 Monday-Sunday, working pattern will include some weekends, bank holidays & school holidays

**Do enjoy being the face of retail?**

**Do you love providing exceptional customer service?**
- You’ll enjoy supporting and servicing customers.
- You’ll want to provide the highest standards of customer service.
- You’ll love being part of a dedicated but fun team who always strive to provide an exceptional experience for all our customers.
- You’ll have a natural and caring ability and be keen to support people with learning or other disabilities and enable them to participate in work and society.

**Who are we looking for?**
- You’re likely to have experience of working within a retail environment, but any customer service experience will be considered.
- You’ll be used to dealing with members of the public and visitors and always strive to provide an exceptional customer experience.
- You’ll need to be physically fit. Some of the work will require lifting and moving of stock or equipment.
- You’ll have good numeracy and literacy skills. Some administration experience and basic computer skills.
- You’ll be flexible; able to work additional shifts when major events or function are planned. As a craft centre, we attract families and visitors from all over the county plus holidaymakers to the Forest of Dean. It can get very busy but is a bustling, vibrant community.
- But above all, you’ll enjoy having fun in a busy environment.

**What are the main responsibilities of this role?**
- Be committed to customer service and the highest standards of service and presentation.
- Be a helpful and supportive team member particularly to people on work experience or training placements in the restaurant.
- Assist with the standard of presentation of the premises and equipment.
- Adhere to policies and procedures for the running of a profitable retail department.
- Ensure correct procedures are followed in the handling of cash, cheques, and electronic payment transactions.
- Maintain a fresh and attractive appearance of the premises under the guidelines set by the manager.
- Undertake any other duties that may be required for the effective operation of the centre.
- With colleagues across Taurus Crafts, support the development of a sustainable visitor centre operating with a strong customer service focus.

**Role requirements**:

- GCSE in Maths & English. (Grade C & above)
- Great communication and customer service skills
- A “can do” attitude and willingness to ensure all our customers and visitors receive a great experience
- A sense of humour and positive attitude really helps we don’t expect our colleagues to be stand up comedians but we do enjoy having fun.

**All our employees require a DBS criminal record check. We will do this for you.**

**Job Type**: Permanent

**Salary**: £10.42 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Lydney: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CAM922373


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