Bank Cafe Assistant

4 months ago

Lydney, United Kingdom Camphill Village Trust Full time

**Job Description and Person**

**Specification**

**Bank Café Assistant**

**Taurus Crafts, The Old Park, Lydney**

**Gloucestershire. GL15 6BU**

**Would you enjoy working in a beautiful location in the Forest of Dean, within**

**our Café?**

**Job title**: Café Assistant.

**Location**: Taurus Crafts, Lydney, Gloucestershire. GL15 6BU

**Purpose**: To assist in the café servery, garden café, and kitchen so that customers receive a consistently high quality of food and service. To be a helpful and supportive team member particularly to people on work experience or training placements in the restaurant.

**Salary**: £10.42 per hour (Under 18s attract a lower rate of pay of £7.49 per hour)

**Hours**: Variable shift hours between 09:00 and 17:30 on a bank contract, working pattern will include some weekends, bank holidays & school holidays

**Do enjoy being the face of hospitality?**

**Do you love providing exceptional customer service?**

We’re looking for a number of café assistants to join us on a bank contract basis to help with our café.

As a bank worker, your hours and working days will be “as required” but there may be opportunities for these roles to become permanent.
- You’ll enjoy supporting and servicing customers.
- You’ll want to provide the highest standards of customer service.
- You’ll love being part of a dedicated but fun team who always strive to provide an exceptional experience for all our customers.
- You’ll have a natural and caring ability and be keen to support people with learning or other disabilities and help support them in participating in work and society.

**Who are we looking for?**
- You’ll ideally have experience of working within a café environment, but this is not essential.
- You’ll ideally have Barista training but this is not essential as all training will be provided.
- You’ll ideally have experience in operating within a catering environment with mínimal supervision.
- You’ll be used to dealing with members of the public and visitors and always strive to provide an exceptional customer experience.
- You’ll have good numeracy and literacy skills, some administration experience and basic computer skills.
- But above all, you’ll enjoy having fun in a busy environment.

**What are the main responsibilities of this role?**
- Be committed to customer service and the highest standards of service and presentation.
- Greet new customers appropriately, answer any queries they may have and take an accurate record of their orders.
- Be a helpful and supportive team member particularly to people on work experience or training placements in the restaurant.
- Make up customer orders always ensuring food hygiene and Health & Safety requirements are followed. And also comply with portion and presentation guidance.
- Provide customers with their food, beverages & cutlery and checking that they are happy with their order.
- Ensure correct procedures are followed in the handling of cash, cheques and electronic payment transactions.
- Maintain a fresh and attractive appearance of the premises under the guidelines set by the

Manager.
- Undertake any other duties that may be required for the effective operation of the café.
- To assist in the kitchen with pot washing and ensuring all crockery and utensils are clean and put away.
- To assist cleaning the kitchen utilising a “Clean and you go” philosophy and follows Food Hygiene and Health & Safety Requirements.

**Role requirements**:

- Good standard level of education (GCSE in Maths & English)
- Great communication and customer service skills
- You will have a proven ability to be honest, dependable and dedicated to your role
- A “can do” attitude and willingness to ensure all our customers and visitors receive a great experience
- You will be available to work weekends & School holidays
- You’ll be able to work with and support people with mixed abilities.
- A sense of humour and positive attitude really helps: we don’t expect our colleagues to be stand up comedians but we do enjoy having fun.

**What do we offer you?**

In addition to a competitive salary, our benefits include:

- 25 days annual leave plus statutory bank holidays (pro rata and accrued according to number of shifts worked)
- Once you join us, you'll be eligible to benefit from "Charity Discounts" where you can enjoy reductions from lots of differing retailers and service providers.
- Employee assistance scheme that is also available to your immediate family.
- Free on-site parking.
- Pension Scheme: we contribute to a pension scheme along with your personal contributions.
- Death in Service benefits: payments made to your beneficiaries should the unthinkable happen.

**All our employees require a DBS criminal record check. We will do this for you.**

**About the charity**

Camphill Village Trust is an award-winning national charity supporting adults with learning and other disabilities. We provide housing, care and s

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