Customer Support Co-ordinator

5 months ago


Wigan, United Kingdom Ainscough Crane Hire Full time
Wigan Support Functions & Head Office Permanent

Customer Support Co-Ordinator

Ainscough Crane Hire are looking for a Customer Support Co-Ordinator to join the team in Standish.

Customer Support Co-ordinators support wider areas of the business, building relationships with both internal and external customers. This role works as part of the Customer Support Centre and acts as a first point of contact for all enquiries, offering solutions and ensuring an exceptional customer service. You will provide customers with an easy and informative experience, guaranteeing a quick follow through of any details they require, identifying opportunities to provide additional services whilst progressing enquiries through to conclusion, ensuring that site visits are scheduled, and that administration is complete.

Benefits for a Customer Support Co-Ordinator

Bi-Annual retention bonus

Salary increase in October 2024

24 days annual leave plus an additional day at 2 years’ service and 5 years’ service and every 5 years after

Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)

Group life assurance 3 x basic salary

Pension 4% employer 5% employees

Online access to payslips, book and view holidays and personal info

Access to the Ainscough Advantage (People Value) benefits platform

Staff forums run 3 times a year – have your voice heard

Key Accountabilities/Responsibilities:

Pre-Order

Be the first point of contact for inbound sales enquiries, ensuring that revenue is maximised through reactive and proactive sales, e.g., quote requests, orders, information requests and requests for site visits. Track and follow up on sales opportunities and quotations, upselling and cross-selling and converting quotes to orders. Capture every lead and opportunity from inbound enquiries and outbound follow up calls on the CRM system and ensure customer information is kept up to date. Ensure all lead qualification information is complete and reviewed to ensure enquiries are handled efficiently and effectively. Arrange for a Contract Lift Manager or an Area Sales Manager to visit customers and ensure that technical enquiries are resolved in a timely and proactive manner. Provide indicative pricing, escalating for pricing support as required, generate quotations and issue to the customer within the defined KPI.

Post-Order

Check purchase orders against quotations, converting quotations to hire agreements, obtain an electronic signature on hire agreement and process payment if required. Review completeness of all order documentation obtain outstanding information and ensure the CLM completes the full RAMS before handing over to the depot network.

Person Specification

Strong sales and customer service experience within an operational environment (essential) Previous experience of using Telephony & CRM systems (desirable) Previous experience within a contact centre environment – (desirable) Construction sector experience – (desirable) Understanding of the full end to end sales cycle (essential)

Skills/Abilities

Ability to identify and close sales opportunities using negotiating and influencing skills (essential) Willingness and ability to learn, understand and communicate technical detail and information around Crane Hire and Contract Lift (essential) Excellent communication skills (essential) I.T literate (email/CRM/telephony) (essential) Ability to organise, plan and manage time (essential)

Ainscough Crane Hire are the UKs leading crane company.

Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.

Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.



  • Wigan, United Kingdom Ainscough Crane Hire Full time

    Customer Support Co-ordinatorStandish, WiganOur Customer Support Co-ordinators do just that. They support wider areas of the business, building relationships with both internal and external customers. This role works as part of the Customer Support Centre and acts as a first point of contact for all enquiries, offering solutions and ensuring an exceptional...


  • Wigan, United Kingdom CV-Library Full time

    Maintenance Co-Ordinator (Initial 12 Month Contract) £28,000 - £31,000 + Training + Progression + Benefits Wigan Are you a Maintenance Co-Ordinator or similar, with a background in property development, looking for a senior position within a rapidly growing business with a fantastic industry reputation in the North-West? On offer is the...


  • Wigan, United Kingdom Milliken and Company Full time

    Primary purpose of the position The Customer Service Co-ordinator is to act as the initial and primary point of contact for all aspects of service and customer care. Responsible for overseeing a customer order from point of enquiry through to delivery and providing any subsequent support or information required. Working as part of a flexible and dynamic team...


  • Wigan, United Kingdom Zachary Daniels Recruitment Full time

    Purchasing Co-ordinator/ Stock Controller | Wigan | Salary: up to £30k + Benefits Zachary Daniels have an exciting opportunity to join a successful and well established organisation based in Wigan for a Purchasing Coordinator/ Stock controller.The successful candidate will play an integral role in delivering exceptional levels of customer service and...


  • Wigan, United Kingdom Fitness First Full time

    **About The Role**: **JOB PURPOSE**: The Fitness Innovation Co-Ordinator will play a crucial role in seeking out new and innovative fitness concepts as well as co-ordinating audition processes/interviewing, training, delivery, and review of new and existing concepts. They’ll have an excellent understanding of the London Health Club and Boutique fitness...


  • Wigan, United Kingdom CNG FUELS Full time

    **About us** At CNG Fuels, we are pioneers in the sustainable energy sector with a mission to drive fleet emissions in the transportation industry to zero through our innovative solutions. We construct, own and manage our own network of state-of-the-art Bio-CNG public access refuelling stations, procuring our own 100% renewable Biomethane. Our Bio-CNG is...


  • Wigan, United Kingdom CV-Library Full time

    Purchasing Co-ordinator/ Stock Controller | Wigan | Salary: up to £30k + Benefits Zachary Daniels have an exciting opportunity to join a successful and well established organisation based in Wigan for a Purchasing Coordinator/ Stock controller. The successful candidate will play an integral role in delivering exceptional levels of customer service...


  • Wigan, United Kingdom Zachary Daniels Recruitment Full time

    Purchasing Co-ordinator/ Stock Controller | Wigan | Salary: up to £30k + Benefits Zachary Daniels have an exciting opportunity to join a successful and well established organisation based in Wigan for a Purchasing Coordinator/ Stock controller. The successful candidate will play an integral role in delivering exceptional levels of customer service and...

  • Qhse Co-ordinator

    6 months ago


    Wigan, United Kingdom Ainscough Crane Hire Full time

    Ainscough Crane Hire QHSE Co-Ordinator Head Office-based (Standish, Wigan)with flexible remote working option available. Possible occasional requirement to travel to depots as required. Mentoring will be provided with the potential for the role to develop and progress Benefits for a QHSE Co-Ordinator - Hybrid working - Bi-Annual retention bonus - 24 days...


  • Wigan, Wigan, United Kingdom Zeelandia UK Ltd Full time

    Job Description:We are looking for a talented Co-ordinator of Logistics and Procurement to join our team at Zeelandia UK Ltd. The successful candidate will work closely with the Supply Chain Team to develop and implement efficient procurement strategies.Key Responsibilities:Supply Chain Planning: Assist in planning and coordinating supply chain activities to...


  • Wigan, United Kingdom HC One Full time

    In your role as an Activities Co-ordinator at HC-One, Kindness will be at the core of everything you do. Every single person who works here understands that our Residents are people just like them with their own stories to tell. By joining HC-One you’ll have a wonderful opportunity to give something back to those people.As an Activities Co-ordinator at...


  • Wigan, Wigan, United Kingdom Ainscough Crane Hire Full time

    Key Responsibilities: Ensure revenue growth through proactive sales and customer support. Develop strong relationships with customers, identifying opportunities to provide additional services. Provide exceptional customer service, resolving issues in a timely and effective manner. Collaborate with internal teams to ensure seamless order processing and...


  • Wigan, United Kingdom Sodexo Full time

    Job Introduction Sodexo Live! have a fantastic opportunity for a Conference and Events Coordinator to join our team at the DW Stadium in Wigan. As a Conference and Events Coordinator, you will be responsible for providing our clients with a motivating and exemplary experience. You will act as the primary point of contact for clients onsite at DW Stadium,...

  • Rota Co-ordinator

    6 months ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Choose Well - Choose WWL Job overview The post-holder will administratively support the Division in providing a high standard of medical cover/care with regard to all issues affecting medical staff cover and is responsible for initiating the necessary action in order to maintain service requirements. You will be working in a busy environment...

  • Customer Team Member

    6 months ago


    Wigan, United Kingdom Co-op Full time

    Working pattern: Shifts will fall between 8:45am and 5:45pm, Monday to Saturday, to be discussed at interview. This role will include work on our Post Office Counters Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team member at Co-op, as it requires...


  • Wigan, United Kingdom Altruisk Ltd Full time

    Are you; Professional ? Personable ? Organised ? Adaptable ? Then we have a position for you. Altruisk Ltd is a provider of Health and Safety courses and Consultancy services throughout the UK and we are looking for an Administrator/ Office Co-Ordinator to provide all round excellent support to their team and ensure the smooth day to day running of the...


  • Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has become available for an enthusiastic and highly motivated Discharge Coordinator to join our fast growing Home First Team based at Royal Albert Edward Infirmary (RAEI). We are looking for an individual who can be part of our fast moving, innovative and ambitious Home First Team. We are dedicated to supporting our patients through...

  • Pcn Care Co-ordinator

    8 months ago


    Wigan, United Kingdom Out of Hours West Lancashire CIC Ltd Full time

    **Care Co-Ordinators will**: Work closely with practice and PCN healthcare roles, the Care Coordinator is to identify and work with a cohort of people to support their personalised care requirements, using any available decision support tools such as Patient Activation Measure (PAM), templates and software Collate all of a patients identified care and...


  • Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    Job summary The Facilities Compliance Co-ordinator will be responsible for assisting the Waste Manager in the management, monitoring and control of thewaste process within the Community setting and the Trust's Estate from clinical divisions, directorates, wards and departments, through to finaldisposal as identified for each category of waste in the...


  • Wigan, United Kingdom Milliken and Company Full time

    Primary purpose of the position Reporting to the Customer Service Team Leader, the Customer Service Co-ordinator is to act as the initial and primary point of contact for all aspects of service and customer care. Responsible for overseeing a customer order from point of enquiry through to delivery and providing any subsequent support or information required....