Customer Service Co-ordinator
6 months ago
Primary purpose of the position
The Customer Service Co-ordinator is to act as the initial and primary point of contact for all aspects of service and customer care. Responsible for overseeing a customer order from point of enquiry through to delivery and providing any subsequent support or information required. Working as part of a flexible and dynamic team whose aim is to provide a world class service to all internal and external customers, they will lead by example to ensure a high level of pride, service, reliability, and efficiency is maintained. This role will specifically focus on supporting our partners/dealers and Milliken’s associated Sales Manager(s) in the English-speaking countries of EMEAI, primarily UK, Europe & Scandinavia, with scope for Middle East being a secondary focus for support/holiday cover.
Benefits Pension scheme 7% company, 7% employee Private Medical Cover - Vitality health Hybrid office working Flexi time (following policy) Holiday Purchase Scheme (up to 5 days) Death in service Milliken Inspire - reward scheme including long service Free car parking Subsidised canteen Social and Company events Casual dress down (following policy) Health Drop in sessions On site counselling Employee referral programme Extensive internal/external training opportunities Course fees, study leave and professional subscription support
Key competencies
Knowledge, skills, abilities, experience, qualifications
Desirable Experience working with SAP, or other ERP systems Export/international trade experience would be an advantage Experience in a Customer Service environment Experience providing service in the manufacturing sector
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