Customer Service Associate
6 months ago
Primary purpose of the position
Reporting to the Customer Service Team Leader, the Customer Service Co-ordinator is to act as the initial and primary point of contact for all aspects of service and customer care. Responsible for overseeing a customer order from point of enquiry through to delivery and providing any subsequent support or information required. Working as part of a flexible and dynamic team whose aim is to provide a world class service to all internal and external customers, they will lead by example to ensure a high level of pride, service, reliability, and efficiency is maintained. This role will specifically focus on supporting our customers and Milliken’s associated Sales Managers in the DACH region, as well as some responsibility in English-speaking countries of EMEAI.
Key Responsibilities
Key Competencies
Knowledge, skills, abilities, experience, qualifications
Desirable Experience working with SAP, or other ERP systems Export/international trade experience would be an advantage Experience in a Customer Service environment Experience providing service in the manufacturing sector
Benefits and Package Pension scheme 7% company, 7% employee Private Medical Cover - Vitality health Hybrid working Flexi time Death in service Holiday purchase scheme Volunteering opportunities Charity days and events Mental Health Wellbeing Free car parking Subsidised canteen Social and Company events Casual dress down (following policy) Health Drop in sessions On site counselling Employee referral programme Milliken Inspire - Reward Scheme including Long Service Extensive Internal/external training opportunities Course fees, study leave and professional subscription support
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