Customer Services Associate

2 weeks ago

Wigan, United Kingdom IRIS Full time

Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and support customers with their queries.

As a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like:

- Responding to customer queries and providing assistance with our products
- Organising and documenting cases in our CRM system for our expert teams
- Investigating and resolving queries efficiently, making sure our customers are satisfied
- Collaborating with internal departments and stakeholders to ensure speedy resolution of issues
- Meeting individual and team targets to keep our customers happy
- Prioritising tasks and meeting SLAs to ensure smooth operations
- Contributing ideas to improve our knowledge base and enhance customer experience
- Being a positive team player, supporting your colleagues and working towards common goals
- Embodying our IRIS values and representing our brand with professionalism and warmth
- Taking ownership of your development and continuously expanding your product knowledge
- Completing essential training to stay updated on data protection regulations.
- Familiarity with Microsoft Office
- A passion for customer service and a desire to make a difference

In addition to the core skills/experience above, we value the following competencies:

- **
Customer Focus**: Putting our customers at the heart of everything we do
- ** Teamwork**: Collaborating seamlessly with colleagues to achieve success
- ** Problem-solving**:Finding creative solutions to challenges
- ** Communication**: Articulating ideas effectively, both verbally and in writing

INDLOW

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

**Phone**: 0344 815 5500

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