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Customer Service Administrator
3 months ago
What You’ll be Doing As Customer Service Coordinator
As an Account Coordinator you will provide an exceptional level of customer service and support to national based Fire Extinguisher customer both directly and through 3rd party facilities management organisation. As well as working closely with Regional Account Managers to support multi-site regional accounts.
- Provide first line support for Fire Extinguisher customers via phone & email channels
- Set up new customer contracts
- Liaise with PFX Engineers to organise scheduling service dates
- Respond to and investigate customer queries and disputes
- Create KPI reports for customers using Excel
WORKING HOURS: 37.5 hours per week | Monday to Friday | 9.00am – 5.00pm
Qualifications
What We Would Like You To Bring
To be successful in the role you will come from an administration led position, but you will also have a keen approach to supporting customers.
- You‘ll be a natural communicator, with an ability to build rapport with our customers and your colleagues
- Solution focused – Strive to understand and resolve potential issues
- Prioritise workloads & multitask effectively – You’ll work with a number of Engineers & customers at any one time
- Open minded and willing to learn - Learning in a fast-paced and ever-changing environment isn’t for the faint hearted, but we will endeavour to set you up for success, which all starts with an initial one week classroom induction.
- Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft systems but some Excel experience would be beneficial.
- Highly organised - Planning or scheduling experience would be beneficial but not essential
Additional Information
SALARY: upto £24,000 per annum
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
