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Audience Engagement Coordinator

2 months ago

London, United Kingdom Informa Connect Full time
Job Description

The position of Audience Engagement Coordinator is one of high responsibility and accountability within Informa Global Finance. Joining a growing team, you will help with our community building and relationship management – with LPs, VIPs and other key stakeholders - for the SuperReturn portfolio, taking responsibility for a broad range of events within the team. The environment is busy and challenging and you will be working on multiple projects at once.

The successful candidate will play a role in supporting and contributing to the growth across multiple portfolios; predominantly in the Private Markets sector. The position is best suited to a self-motivated and confident individual who is happy to work individually and as part of a team and is willing to get involved in driving the community build and a VIP offering.

The Audience Engagement Coordinator is a motivated, resourceful, and responsible individual who relishes working in a fast-paced environment on multi-event portfolios. This role will be reporting to the Head of Audience Engagement and we are looking for someone who is a proactive, highly organized, outgoing professional, a real team player, and has excellent communication skills.

  • Key responsibilities:
  • Contribute to the expansion of the audience within the events that you work on (LPs/VIPs and key influencers) using email, research, relationship building and your network.
  • Utilising email design best practice and our ‘Tone of Voice’ copywriting principles to maximise conversions.
  • Liaise with the wider Audience Engagement team, conference producers, sales team members, marketing, speakers and sponsors to identify key industry community members and VIPs to invite to our events.
  • Identify and contact selected qualified individuals to confirm attendance and secure their participation in various structured networking and/or social formats.
  • Ensure VIP confirmations are logged and uploaded to the system (Visit/SAP)
  • Meet audience and facilitation targets, as agreed by the Head of Audience Engagement.
  • Meet and greet VIPs onsite at each event, ensure they are looked after, and participate in the proposed networking/social/sponsored programs.
  • Ensure that VIPs have a superior customer experience pre-event, onsite and post-event.
  • Build strong relationships with VIPs to create brand commitment and loyalty.
  • Ensure successful delivery of private functions such as VIP Dinners, Breakfast Briefings, and 1-to-1 Meetings
  • Collect feedback and suggest improvements pre-event, onsite and post-event.
  • Help develop the online community through digital media channels.
  • Work closely with VIPs to understand their needs, who they want to meet, what they want to know.
  • Keeping year on year tracker updated and sharing weekly updates with relevant team members
  • Validate the eligibility of incoming requests for VIP (and other key stakeholder) passes.
  • Work with event sponsors to identify key VIPs or stakeholders to expand audience and leverage their networks or connections.

Qualifications

  • This is developmental role. No previous experience required, however advantageous (previous experience could include some finance knowledge and/or event experience)
  • An interest in events


Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

  • Learning and development plan to assist with your career development   
  • 25 days annual leave, 4 days for volunteering and a day off for your birthday  
  • Competitive Benefits
  • Work with high quality specialist products
  • Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration   
  • Share-Match options - become a shareholder   
  • Regular social events and networking opportunities  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

See how Informa handles your personal data when you apply for a job here.