Apptad - Specialized IT Consultant - Senior

1 month ago

Street, United Kingdom Apptad Inc Full time
Job Title: ApptadSpecialized IT Consultant Senior
JobLocation: 222 Jarvis Street ( Hybrid Position 3 days inthe office)
Job Duration:LongTerm Job Description

Deliverables:Infrastructure Services Running the business of ProcessOptimization SSL and ITIL.

Key Responsibilities:

  • Change Request creation monitoring followupclosure and reporting.
  • Provideguidance/training and technical expertise to junior staff.
  • Engaging appropriate internal or externalservice provider resources as required to resolve issues in orderto support DCO service delivery.
  • Guidingmonitoring and coordinating work conducted by internal and externalservice providers providing direction on work procedures andensuring mitigation of adverse impact.
  • Documentation and implementation of infrastructure ChangeRequests.
  • Updating incident reporting onincidents and changes identification and mitigation of risks to theinfrastructure updating the Configuration Management Database.
  • Making Changes and recommendations forenhancing server infrastructure decommissioning of hardwareincluding servers storage devices and other relevant componentsincluding coordination of disposal.
  • SSL/TLScertificate signing and reporting.
  • Support tomaintain and update Application Portfolio Management solutionCis.

Skills

Experience and Skill SetRequirements

EvaluationBreakdown:

1. ITIL Management 30%

Parameters:

  • Demonstrated experience building and managing changerequests.
  • Demonstrated experience withmanaging a Configuration Management Database.
  • Demonstrated knowledge with ITIL concepts andprocedures.
  • Demonstrated knowledge withCorporate Change Incident Problem and ReleaseManagement.
  • Demonstrated knowledge ofDatacentre Protocols and Procedures Guides and working in an UptimeCertified Tier IV & Tier II Datacentre.

2.Documentation and Communication 20%

Parameters:

  • Demonstrated knowledge for engaging appropriate internalor external service provider resources as required to resolveissues in order to mitigate support failure and interruption toDatacentre operations.
  • Demonstrated knowledgeof guiding monitoring and coordinating work conducted by internaland external service providers providing direction on workprocedures and ensuring mitigation of adverse impact.
  • Demonstrated ability for strong documentation and writingskills.
  • Demonstrated knowledge for providingincident resolution.
  • Demonstrated knowledge ofengaging vendors to address incidents/issues.
  • Demonstrated ability of working with and supportingmultiple technical teams.
  • Demonstratedknowledge in using Office 365 Remedy/eSMT ticketing system

3. Technical Knowledge 10%

Parameters:

  • Demonstrated knowledge building ITinfrastructure.
  • Demonstrated knowledge workingwith and supporting multiple technical teams.
  • Demonstrated knowledge with VCentre VMware and buildingand maintaining virtual servers.
  • Demonstratedknowledge building and supporting servers of WindowsSolarisAIX.
  • Demonstrated knowledge of networkinginstallation supporting and configuring network devices (routersswitches firewalls and load balancers).
  • Demonstrated knowledge building and supporting backupinfrastructure.
  • Demonstrated knowledgeinstalling configuring and supporting SAN and Tape LibraryInfrastructure.
  • Demonstrated knowledge ofserver installation and configuration and loading of the OperatingSystem including virtual servers

4. Certificate Support10%

Parameters:

  • Demonstrated experience in SSL/TLS certificate signingand support.

MUST HAVE:

  • 5years of experience with ITIL Changemanagement
  • SSL/TLScertificate is required

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